SIPPhoneReleaseNotes6_3.pdf

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Release Notes for Cisco SIP IP Phone 7940/7960
Release 6.3
March 12, 2004
Contents
This document lists the known problems in Cisco Session Initiation Protocol (SIP) IP Phone 7940/7960
Release 6.3 and contains information about the Cisco SIP IP Phone 7940/7960 (hereafter referred to as
the Cisco SIP IP phone) that is not included in the most recent release of the phone documentation.
This document includes the following sections:
•
Contents, page 1
•
New and Changed Information, page 2
Installation Notes, page 2
•
•
Caveats, page 2
•
Related Documentation, page 2
Obtaining Documentation, page 3
•
•
Obtaining Technical Assistance, page 4
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2001–2004. Cisco Systems, Inc. All rights reserved.
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New and Changed Information
New and Changed Information
New Software Features in Release 6.3
No new software features are supported in Cisco IP Phone 7940/7960 Release 6.3.
Installation Notes
For Cisco SIP IP phones, follow the instructions in the “Upgrading the Cisco SIP IP Phone Firmware”
section at the following URL:
er6_0/index.htm
For these instructions, use P0S3-06-3-00.sbn as the image name for Release 6.3. You can find the current
images at the following URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/sip-ip-phone7960
Caveats
Open Caveats—Release 6.3
There are no open caveats in Cisco IP Phone 7940/7960 Release 6.3 which require documentation.
Resolved Caveats—Release 6.3
All caveats listed in this section are resolved in Cisco IP Phone 7940/7960 Release 6.3. This section lists
only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCed72361 : # definitions within dialplan file are not functional
•
CSCed87306 : Wrong SDP message for a G711 codec negotiation
•
CSCed90554 : 79x0: Config is not saved on upgrade to LA/BA as LA is named P003
Related Documentation
•
•
Cisco IP Phone 7960 and 7940 Series at a Glance
•
•
Installing the Wall Mount Kit for the Cisco IP Phone
Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.3
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Obtaining Documentation
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere
in North America, by calling 800 553-NETS (6387).
Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.3
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Obtaining Technical Assistance
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click
the Fax or Email option in the “Leave Feedback” section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain online documentation, troubleshooting tips, and sample configurations from online tools by using
the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access
to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you with these tasks:
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access
Cisco.com, go to this URL:
http://www.cisco.com
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Obtaining Technical Assistance
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance
with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.
The site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
We b S i te .
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