PerformanceBased-Management-What-Every-Manager-Should-Do-to-Get-Results-2004.pdf

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Why is this topic important?

Every day ﬁrst line managers and supervisors struggle with deﬁciencies and inequities

in their organization, their leadership, and their people. The book recognizes that deﬁ-

ciencies exist, yet focuses on those things that ﬁrst line managers and supervisors can

do to be more effective.

What can you achieve with this book?

The book serves as a working guide. It is full of proven, practical guidelines, tools, and

tips to overcome deﬁciencies and inequities, whether they are in the organization, the

leadership, or the employees. The guidelines and tools on the accompanying CD can be

immediately put to use or modiﬁed to accommodate unique situations.

How is this book organized?

The book is organized around the four major roles of ﬁrst line managers and supervi-

sors. There are two chapters dedicated to each role. The ﬁrst role is to provide direction.

The chapters explain how managers and supervisors can provide direction whether or

not they have been given clear direction themselves. The second role is to communicate

expectations. The chapters explain how to identify behaviors that lead to results and

how to measure performance. The third role is to equip people with skills, information,

and tools so they can succeed. The chapters explain how to orient new people to the

job, how to help them get the most from training, and how to make use of quick refer-

ence guides so people avoid mistakes and perform more consistently. The fourth role is

about how to steer or keep people on course through feedback and incentives. The

chapters explain how to take the pain out of giving people feedback and how to rec-

ognize and reward behaviors that produce results.

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◆

What Every Manager

Should Do to

Get Results

Judith Hale

www.pfeiffer.com

Performance-Based

Management

Published by Pfeiffer

An Imprint of Wiley.

989 Market Street, San Francisco, CA 94103-1741 www.pfeiffer.com

Except as speciﬁcally noted below, no part of this publication may be reproduced, stored in a retrieval

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Certain pages from this book and all the materials on the accompanying CD-ROM are designed for

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Printed in the United States of America

ISBN: 0-7879-6036-5

Library of Congress Cataloging-in-Publication Data

Hale, Judith A.

Performance-based management : what every manager should

do to get results/Judith Hale.

p. cm.

Includes bibliographical references and index.

ISBN 0-7879-6036-5 (alk. paper)

1. Management by objectives. 2. Performance. 3. Supervision of

employees. I. Title.

HD30.65.H355 2004

658.4'012—dc21

2003008893

Acquiring Editor: Matthew Davis

Director of Development: Kathleen Dolan Davies

Editor: Rebecca Taff

Senior Production Editor: Dawn Kilgore

Manufacturing Supervisor: Bill Matherly

Interior Design: Joseph Piliero

Cover Design: Laurie Anderson

Illustrations: Lynn Kearny and Richard Sheppard

Printed in the United States of America

Printing 10987654321

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