Workflow Management.pdf

Workflow Management

Models, methods and systems

Workflow Management

Models, methods and systems

Wil van der Aalst

Kees van Hee

No part of this publication may be reproduced in any form, by print, photoprint, microfilm,

audio tape, electronic or any other means, nor stored in a retrieval system, without the

prior written permission of the publisher.

Prof.dr.ir. W.M.P. van der Aalst

Eindhoven University of Technology

Faculty of Technology and Management

Department of Information and Technology

PO Box 513

NL-5600 MB Eindhoven

The Netherlands

w.m.p.v.d.aalst@tm.tue.nl

Prof.dr. Kees Max van Hee

Eindhoven University of Technology

Faculty of Mathematics and Computing Science

PO Box 513

NL-5600 MB Eindhoven

The Netherlands

kvanhee@deloitte.nl

Acknowledgements

This book was prepared in close cooperation with the workflow groups at Deloitte &

Touche Bakkenist, the Faculty of Mathematics and Computing Science, and the Faculty

of Technology Management at Eindhoven University of Technology. The authors would

like to thank all (former) members and students of these groups, in particular Twan

Basten, Silvia de Gast, Mike van de Graaf, Ernst Kleiberg, Selma Limam, Michel van

Osch, Remmert Remmerts de Vries, Jaap Rigter, Eric Verbeek, Marc Voorhoeve,

Laurens Vrijnsen, Gerd Wagner, and Jaap van der Woude. We would also like to thank

Michiel Bos and Niels van Riel for helping us preparing the English version of our book.

Special thanks are also due to our co-authors, André Blommers and Peter van der

Toorn, each of whom contributed a chapter. Last but not least, we would like to thank

the Dutch Tax Authority for permission to use the Sagitta 2000 project as a case study

for this book.

Dec 2000,

Wil van der Aalst

Kees van Hee