telephoning.doc

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I

-               Speaking

-          This is Alan Smith of Colville International. I’m calling about…

-          Hello, could I speak to Mr Jones, please?

 

II

-          Certainly. Hold on, I’m putting you through.

-          Hello, Roger Jones.

-          Hello, United Exports

-          This is Alan Smith of Colville International. I’m calling about…

-          Hello, could I speak to Mr Jones on extension 142, please?

 

III

-          Certainly. Thank you for calling. Goodbye.

-          Could you tell him that Alan Smith of Colville called and ask him to call me back?

-          I’m afraid Mr Jones is out of the office. Would you like to leave a message or call back later?

-          Goodbye.

-          Hello, could I speak to Mr Jones, please?

 

 

Using the given clues write a telephone conversation.

 

Assistant (answer the phone)

Mary (introduces herself, wants to talk to Mr Blake)

Assistant (replies that Mr Blake is not available at the moment and offers to take a message)

Mary (asks the assistant at what time she could call again)

Assistant (gives the time)

Mary (ends the conversation, says goodbye)

 

 

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