AMACOM---Demystifying-Six-Sigma-2003.pdf

Demystifying

Six Sigma

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Demystifying

A Company-Wide Approach to

Continuous Improvement

Alan Larson

American Management Association

New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City

San Francisco • Shanghai • Tokyo • Toronto • Washington, D. C.

Six Sigma

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AMACOM, a division of American Management Association,

1601 Broadway, New York, NY 10019.

Tel.: 212-903-8316. Fax: 212-903-8083.

Web Site: www.amacombooks.org

This publication is designed to provide accurate and authoritative

information in regard to the subject matter covered. It is sold with the

understanding that the publisher is not engaged in rendering legal,

accounting, or other professional service. If legal advice or other ex-

pert assistance is required, the services of a competent professional

person should be sought.

Library of Congress Cataloging-in-Publication Data

Larson, Alan.

Six sigma demystified : a company-wide approach to continuous

improvement / Alan Larson.

p. cm.

Includes bibliographical references and index.

ISBN 0-8144-7184-6

1. Total quality management. 2. Six sigma (Quality control standard)

3. Customer services—Quality control. I. Title.

HD62.15 .L372 2003

658.4'013—dc21

2002152003

Printed in the United States of America.

This publication may not be reproduced,

stored in a retrieval system,

or transmitted in whole or in part,

in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise,

without the prior written permission of AMACOM,

a division of American Management Association,

1601 Broadway, New York, NY 10019.

Printing number

10987654321

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