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Trouble Shooting Guide
Trouble Shooting Guide, Mechanical
Trouble Shooting Guide, Mechanical
Applicable for V800, 802se
Contents
1
Explanations ....................................................................................................................2
1.1
Service functions in the software....................................................................... 2
1.2
Misuse and other no warranty issues ................................................................. 2
1.2.1
Action ................................................................................................................ 3
1.2.2
Liquid damage sticker ....................................................................................... 4
1.2.3
Action ................................................................................................................ 4
2
Appearance Problems..................................................................................................... 5
2.1
General inspection ............................................................................................. 5
2.2
Squeaking sound................................................................................................ 5
3
Alert Problems ................................................................................................................ 8
3.1
Vibrator ............................................................................................................. 8
3.2
Loudspeaker ...................................................................................................... 9
4
Audio Problems ............................................................................................................. 10
4.1
Earphone.......................................................................................................... 10
4.2
Microphone problems...................................................................................... 11
5
Charging/Capacity Problems....................................................................................... 12
5.1
Charging .......................................................................................................... 12
5.2
Capacity ........................................................................................................... 12
6
Data Communication Problems................................................................................... 12
7
Key/Flip Problems ........................................................................................................ 13
7.1
Side keys.......................................................................................................... 13
7.2
Keyboard ......................................................................................................... 14
8
LCD/Illumination Problems ........................................................................................ 15
8.1
Steps to make for detecting a clam open, or close, fault. ................................ 15
8.2
Main LCD........................................................................................................ 17
8.3
Sub LCD.......................................................................................................... 18
8.4
Illumination ..................................................................................................... 19
9
Network Problems ........................................................................................................ 20
10
On/Off Problems ........................................................................................................... 21
10.1
Battery ............................................................................................................. 21
10.2
On/Off Key ...................................................................................................... 21
11
Other Problems ............................................................................................................. 22
11.1
Camera Problems............................................................................................. 22
12
Software Problems ........................................................................................................ 23
13
Revision History ............................................................................................................ 24
4/000 21-1/FEA 209 544/88 D
Company Internal
Sony Ericsson Mobile Communications AB
Approved according to 000 21-LXE 107 42/1
Trouble Shooting Guide, Mechanical
1 Explanations
1.1
Service functions in the software
The service menu will be accessed with the following key combination. Use the joystick.
⇒
*
⇐⇐
*
⇐
*
They are as follows:
Service info
Service tests
Text labels
The phones software service can do a functionality test of the following parts in the phone:
Main display
External display
Camera
LED/illumination
Flash LED
Keyboard
Vibrator
Earphone
Speaker
Microphone
Real time clock
Total call time
Memory Stick
1.2
Misuse and other no warranty issues
This chapter will explain what is not covered by warranty.
Phones that have been exposed to misuse will not be covered by warranty. If the phone is
reparable, the customer will have to pay for it. SEMC will not allow any of these phones to be
claimed into WCMS. Some local perspectives may interfere with this. Please reference to
local directives.
4/000 21-1/FEA 209 544/88 D
Company Internal
Sony Ericsson Mobile Communications AB
2(24)
Trouble Shooting Guide, Mechanical
1.2.1 Action
Make a general visual inspection for misuse.
Below are some examples of what is not covered by warranty.
Front window broken due
to misuse.
LCD cracked due to
drop.
Clear scratches
Corrosion components on the
PCB.
Corrosion components on the
PCB.
SIM reader damaged by
liquid.
System connector damaged by
liquid
Components around system
connector damaged by liquid
System connector pad(s) damaged
by liquid
4/000 21-1/FEA 209 544/88 D
Company Internal
Sony Ericsson Mobile Communications AB
3(24)
Trouble Shooting Guide, Mechanical
1.2.2 Liquid damage sticker
There are stickers placed in the phone that can give you the possibility to see if the phone is
damage by liquid or not. One of these stickers is located near the SIM reader (Fig. 1.2.1) and
it is possible to see it without disassemble the phone.
Fig. 1.2.1
On the pictures below you will see the difference between a sticker that has been in contact
with liquid (Fig. 1.2.3) and one that has not (Fig. 1.2.2).
This sticker is ok
This sticker has not been in contact with liquid.
Fig. 1.2.2
This sticker
is not
ok
This sticker has been in contact with liquid. As you can
see the label color has turn from white into a pink or red.
In this case you should check the phone for liquid
damage
(See point 1.2.2)
.
Note: There must be clear marks after liquid on the PCB
before rejecting the phone for repair.
Fig. 1.2.3
1.2.3 Action
Make a general visual inspection for corrosion or oxidation from liquid damage. No further
action should be taken for a liquid damaged phone. Handle the unit according to local
directives.
4/000 21-1/FEA 209 544/88 D
Company Internal
Sony Ericsson Mobile Communications AB
4(24)
Trouble Shooting Guide, Mechanical
2 AppearanceProblems
• Make a general visual inspection for misuse, corrosion or oxidation from liquid damage
according to point 1.2
2.1
General inspection
• Check the Upper Rear Complete (Fig. 2.1), the Upper Rear Lid (Fig. 2.1), the Lower Rear
Cover (Fig. 2.2), the Battery Cover (Fig. 2.2.), the Upper Front Complete (Fig.2.3) and the
Lower Front Complete (Fig. 2.4) for damage, scratches and if the parts fit correct. Replace
faulty components if necessary.
• Check the Keyboard (Fig. 2.4), the Camera Keys (Fig. 2.5) and the Volume Keys (Fig.
2.5) for damage, scratches and if the parts fit correct. Replace faulty components if
necessary.
• Check the Camera Front Assy (Fig. 2.6) and the Camera Back Cover (Fig. 2.7) for
damage, scratches and gaps. Also check if the parts fit correct. Replace the faulty
components if necessary.
• Check the External Antenna Plug (Fig. 2.2), the USB Cover, (Fig. 2.8) and the IrDA
Window (Fig. 2.9) for damage, scratches and if the parts fit correct. Replace faulty
components if necessary.
If the failure still occurs, handle the unit according to the local directives.
2.2
Squeaking sound
Do the following instructions when there is a squeaking sound:
1
Remove the two lower screws. Gently bend up the Lower Front and lift up the IRDA
Window.
2
Put the IRDA Window back and make sure it is pressed down as far as possible.
3
When assembling the screws, start with the screw at the IRDA Window and press
down over the IRDA while screwing.
4/000 21-1/FEA 209 544/88 D
Company Internal
Sony Ericsson Mobile Communications AB
5(24)
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WORKING INSTRUCTION.pdf
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TROUBLE SHOOTING GUIDE.pdf
(147 KB)
PROCESS FLOW.pdf
(168 KB)
PART LIST.pdf
(121 KB)
INSTALLATION INSTRUCTION.pdf
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