DnjZ2100_Z3100_service manual.pdf

HP Designjet

Z2100/Z3100/Z3100ps

GP Photo Printer Series

For HP Internal Use Only

Warranty

WARNING

The Warning symbol calls

attention to a procedure,

practice, or the like, which, if

not correctly performed or

adhered to, could result in

personal injury. Do not

proceed beyond a Warning

symbol until the indicated

conditions are fully understood

and met.

CAUTION

The Caution symbol calls

attention to an operating

procedure, practice, or the like,

which, if not correctly

performed or adhered to, could

result in damage to or

destruction of part or all of the

product. Do not proceed

beyond a Caution symbol until

the indicated conditions are

fully understood and met.

©Copyright Hewlett-Packard

Company 2007

This document contains

proprietary information that is

protected by copyright. All

rights are reserved. No part of

this document may be

photocopied, reproduced, or

translated to another language

without the prior written

consent of Hewlett-Packard

Company.

The information contained in

this document is subject to

change without notice.

Hewlett-Packard makes

no warranty of any kind

with regard to this

material, including, but

not limited to, the implied

warranties of

merchantability and

fitness for a particular

purpose.

Hewlett-Packard shall not be

liable for errors contained

herein or for incidental or

consequential damages in

connection with the furnishing,

performance, or use of this

material.

The procedures described in

this manual are to be

performed by HP-qualified

service personnel only.

Electrical Shock Hazard

Serious shock hazard leading

to death or injury may result if

you do not take the following

precautions:

- Ensure that the ac power

outlet (mains) has a protective

earth (ground) terminal.

- Disconnect the Printer from the

power source prior to

performing any maintenance.

- Prevent water or any other

liquids from running onto

electrical components or

circuits, or through openings in

the enclosure.

First Edition, April 2007

Electrostatic Discharge

Refer to the beginning of

Chapter 4of this manual, for

precautions you should take to

prevent damage to the Printer

circuits from electrostatic

discharge.

Safety Symbols

General definitions of safety

symbols are given immediately

after the table of contents.

Content Management Department,

Barcelona Division,

Hewlett-Packard Espanola, S.A.

Avda. Graells, 501

08190 Sant Cugat del Valles

Spain

Z2100/Z3100/Z3100ps

Table of Contents

1 Troubleshooting

2 System Error Codes

3 Ink Supplies Troubleshooting

4 Service Tests and Utilities

5 Service Calibrations

6 Print Quality

7 Parts and Diagrams

8 Removal and Installation

9 Preventive Maintenance

For information about Using this Manual, please refer to the next page.

HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series — Service Manual

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Z2100/Z3100/Z3100ps Table of Contents

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and

service:

HP designjet Z2100 Photo Printer 24 inch (Model Q6675A)

HP designjet Z2100 Photo Printer 44 inch (Model Q6677A)

HP designjet Z3100 Photo Printer 24 inch (Model Q5669A)

HP designjet Z3100 Photo Printer 44 inch (Model Q6659A)

HP designjet Z3100ps Photo Printer 24 inch (Model Q5670A)

HP designjet Z3100ps Photo Printer 44 inch (Model Q6660A)

For information about using these printers, refer to the corresponding User

and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP

Certified service personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located

in Chapter 7, Parts and Diagrams.

Conventions

A small arrow ⇒ indicates a link to other parts of the Service Manual where

you can find information related to the topic you are consulting.

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HP Designjet Z3100/Z2100/Z3100ps GP Photo Printer Series — Service Manual

Troubleshooting

Introduction 1-2

Troubleshooting System Error Codes 1-2

Performing a Service Test on a failed Assembly 1-2

Performing the Necessary Service Calibrations 1-2

Solving Print Quality Problems 1-3

The Printer does not Power ON 1-3

The Printer Continuously Rejects Printheads 1-3

Cover Sensors are not Working 1-3

The Line Sensor has Problems Detecting Media 1-3

Banding at variable extreme environmental conditions 1-4

Worm marks on HP Coated media with light area fills 1-4

Solving Media-Handling Problems 1-4

HP Designjet Z2100/Z3100/Z3100ps GP Photo Printer Series — Service Manual

1-1

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