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New International Business English
UNIT 1
Face to face
Test
Vocabulary
EXCERCISE 1 Choose the best word to fit the gap.
1 It’s important to understand how other cultures behave so you don’t cause
.
A
offence
B
problem
C
disaster
D
behaviour
2 In some countries it is quite
to use the correct title when talking to business colleagues.
A
offensive
B
likely
C
formal
D
tricky
3 Having good
may help you to make deals more easily.
A
entertaining
B
manners
C
demonstrations
D
handshaking
4 Ian has to be very organised as his work involves meeting tight
.
A
problems
B
responsibilities
C
challenges
D
deadlines
5 Lesley doesn’t like having to wait for other people to
work for her.
A
generate
B
solve
C
resolve
D
tackle
6 Paul enjoys working at Small World because he finds the
stimulating.
A
installation
B
environment
C
application
D
opportunity
7 If someone looks me straight in the eye without
I tend to think they are honest.
A
yawning
B
sighing
C
blinking
D
sniffing
8 Your body
usually gives other people information about how you really feel.
A
appearance
B
impression
C
language
D
relationship
9 Bob and Tony are business
and have arranged to meet at the sales conference.
A
delegates
B
customers
C
associates
D
officers
10 I’ve given the latest sales
to Mr Allen but he hasn’t had a chance to look at them yet.
A
systems
B
figures
C
worksheets
D
facts
EXERCISE 2 Fill in the gaps with the correct nationality.
1 He lives in Holland so he must be
.
2 She comes from the USA so I think she’s
.
3 They speak French so they could be
or
(France/Canada).
4 He’s a
but he can’t speak any Swedish.
5 I became a
citizen when I married a woman from Hungary.
© Cambridge University Press 2000
New International Business English
Reading
EXERCISE 3 Put these sentences in the best order. Put a number, 1-4, in the space.
1 A Very well, thanks. Let’s get down to business, shall we?
B I’m fine, thanks. How are you?
C Hello again! How are you getting on?
D Yes, all right.
2 A Miss Smith, I’d like you to meet Mrs Jones.
B Oh, please call me Liz.
C How do you do, Mrs Jones?
D And I’m Claire.
3 A Oh, yes. I’ve heard of you.
B The name’s Alex White.
C I’d like to introduce myself.
D Pleased to meet you.
4 A I wondered if I might take Friday off?
B Yes. Tony, of course.
C Oh, Friday’s rather difficult.
D Mrs Lang, could I have a word please?
5 A What do you think?
B Yes, sure, Bob.
C Geoff, could you come over here a minute?
D Aha, yes, you’ve put a lot of work into it.
Visit the New International Business English website: www.cambridge.org/elt/nibe Resources include: interactive exercises, a Business English
glossary, articles and information on the Cambridge Business English Certificate examination.
© Cambridge University Press 2000
New International Business English
UNIT 2
Letters, faxes and memos
Test
Vocabulary
EXERCISE 1 Choose the best word to fit the gap.
1 There is always a lot of
to attend to on a Monday morning.
A
letters
B
correspondence
C
communications
D
information
2 Please leave a message on the answer phone if you need to contact us
office hours.
A
outside
B
over
C
through
D
against
3 The annual general meeting was
in the conference centre.
A
conducted
B
provided
C
run
D
held
4 One of the
advantages of writing over talking to someone face-to-face is that you can
take your time.
A
remaining
B
related
C
relative
D
relevant
5 Make sure that the addressee’s job
is correct.
A
title
B
description
C
name
D
type
6 A well laid out letter always gives a good
.
A
idea
B
reaction
C
impression
D
effect
7 If you are
in attending, please let me know as soon as possible.
A
concerned
B
pleased
C
sure
D
interested
8 You must
your application by the end of the week.
A
submit
B
subject
C
subscribe
D
subcontract
9 There has been a
agreement to supply Texmills with our products and services.
A
long-winded
B
long-lasting
C
long-standing
D
long-lived
10 Managers should
staff to maintain the no-smoking policy throughout the building.
A
suggest
B
encourage
C
support
D
co-operate
© Cambridge University Press 2000
New International Business English
Reading
EXERCISE 2 Fill in the appropriate word from the box.
Dear Mr Jacobs,
Thank you very much for your letter (1)
5 March. (2)
answer to your
request, we have (3)
in enclosing our latest (4)
and price list.
I would like to (5)
your attention to the special offers. These products are available at a
reduced price for a limited time only.
If you would like any (6)
information, please get in (7)
with me.
I look (8)
to hearing from you.
Yours (9)
,
Howard Johnson
Sales Manager
(10)
: catalogue, price list, special offers supplement.
pleasure
touch
in
catalogue
of
further
forward
enclosed
draw
faithfully
from
delight
notice
sincerely
Visit the New International Business English website: www.cambridge.org/elt/nibe Resources include: interactive exercises, a Business English
glossary, articles and information on the Cambridge Business English Certificate examination.
© Cambridge University Press 2000
New International Business English
UNIT 3
On the phone
Test
Vocabulary
EXERCISE 1 Choose the best word to fit the gap.
1 Mrs Perez is writing to
the arrangements she made with you.
A
conform
B
confer
C
confine
D
confirm
2
. I’ll see if Mr Watson is available.
A
Hold on
B
Keep on
C
Go on
D
Stay
3 I’ll put you
to the Sales Department.
A
over
B
off
C
through
D
in
4 Oh, dear. I think I’ve
the wrong number.
A
put
B
done
C
through
D
dialled
5 I’m
Miss Johnson’s in a meeting.
A
worried
B
afraid
C
concerned
D
frightened
6 No. This is the Finance Department. I’ll check the
number.
A
extension
B
external
C
exterior
D
extraction
7 There are no public phones in here but there is a phone
in Market Street.
A
room
B
operator
C
booth
D
switchboard
8 Would you like me to fix up an
for you?
A
application
B
appointment
C
arrangement
D
attendance
9 Don’t make jokes on the phone as you may be
.
A
misunderstood
B
misplaced
C
mistaken
D
misguided
10 You should always speak to customers
.
A
slowly
B
politely
C
carefully
D
kindly
© Cambridge University Press 2000
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