SRS-Unlock-and-Repair-Manual.pdf

SRS Unlock and Repair Manual

Page 1 of 23

SRS Unlock and Repair Manual

Version 1.4 - 9 March 2010

Samsung Remote Server - Think, Save $, Unlock

Table of Contents

Preparation and gathering important phone information

Unlock + repair your 2G Samsung mobile phone

Unlock + repair your 3G Samsung mobile phone

Unlock Vodafone (Huawei) exclusive models *Special

Driver installation instructions

Install Samsung 2G drivers

Install Samsung QXDM drivers

Install FTDI drivers

Install Vodafone USB PCUI Interface drivers

Install Broadcomm drivers

FAQ / TroubleShooting

What is an FTDI USB cable?

How to check your drivers?

Tip; Select your Samsung model faster from the dropdown list

What is a Serial cable

How to uninstall drivers

System Requirements and incompatible software list

More ->

How to use this manual

First scan through the whole manual so you know what the main steps are and what is

needed. Then start the process by beginning at step 1 ('Preparation and gathering

important phone information') and follow this manual step-by-step. Please don't skip any

steps because you think you know how to do it or if you think it's not necessary for your

situation. It might be crucial to a fast, easy unlocking experience.

What to do in case of any error

If something does not go exactly as described in the manual please contact support at your

reseller and describe to them the following:

- Your SRS username

- Model you are trying to unlock and which cable you are using (Original Samsung USB

cable, Serial cable, FTDI USB cable etc.)

- Which Operating System you are using (Windows XP (pro), Vista etc. See; 'Start' ->

'Settings' -> 'Control Panel' ('Switch to Classic View') -> 'System' if you don't know)

- The step in the manual where it went wrong. Please describe in as much detail what did

happen (or didn't happen; screenshots are always very useful)

file://X:\Websites\gsm sites\unlocksamsungonline.com\4. Website Admininistratie\M...

12/03/2010

SRS Unlock and Repair Manual

Page 2 of 23

- Copy the log from your unlock / repair attempt in the white log screen from the SRS

software to us (if you lost this you can find it at c:\program files\samsung remote

client\operations.log)

If you follow the manual step-by-step and don't skip any steps you will have an unlocked /

repaired phone in under 10 minutes.

1. Preparation and gathering important phone information

In this step you will be downloading and installing our latest SRS software and make sure

you have everything you need to unlock and / or repair your Samsung mobile phone.

Please do not skip any steps.

What you need:

Make sure you have a fully 100% charged battery (very important)

Latest SRS client installer. Download at; http://www.UnlockSamsungOnline.com/files/srs-

setup.exe

Samsung data cable compatible for unlocking. See our Samsung Unlock Guide which

cables are compatible for your Samsung model

Check the System Requirements for our software

What to do:

1. Download the SRS client installer

2. Double click the file (srs-setup.exe) and run the installer

3. Start SRS client ('Start' -> 'Programs' -> 'Simlock Remote Client' -> 'SRS Samsung

Remote Unlock Client')

If you get any errors please run 'C:\Program Files\Simlock Remote Client\reg-ocx.cmd' and make sure

you have a stable internet connection

Vista note; right mouse click 'SRS Samsung Remote Unlock Client' then choose 'run as' then choose

'administrator'

file://X:\Websites\gsm sites\unlocksamsungonline.com\4. Website Admininistratie\M...

12/03/2010

SRS Unlock and Repair Manual

Page 3 of 23

4. Login using username: 'test' password: 'srs' and press 'connect' at 1.

5. Select your Samsung phone model at 2.

6. Now have a look at 3. , there it states which platform you have; 2G or 3G (you can

also have 2.5G but consider this as 2G!)

Now based on which platform your phone has continue with the next step ' Unlock + repair your

2G Samsung mobile phone ' or ' Unlock + repair your 3G Samsung mobile phone '

2. Unlock + repair your 2G Samsung mobile phone

When you have completed 'Preparation and gathering important phone information' and

determined that your phone model is a 2G or a 2.5G model follow the following steps to

unlock and repair your Samsung model. Please only connect the cable to your

computer and phone when the manual states you should.

A note about 'repairing': a software solution can NEVER repair hardware damage. If your

phone has been damaged by water or dropping your phone on a hard surface we can not

help you. With repairing we mean that we can fix ' Phone freeze ' and ' Phone locked, return

for service ' messages which often happen after using free 'unlock codes' or after using bad

(free / cracked) Samsung unlock software. Messages such as 'User fault on illegal trial' or

damaged IMEI's (Check; *#06# - all zeros or ones) can only be repaired using SRSpro

accounts .

Difficulty rating: easy

Estimated time: 5 - 8 minutes

What you need:

Stable internet connection (min 128kb up and download)

Samsung unlock compatible data cable (see 'Preparation and gathering important

phone information')

SRS login with at least 3 credits (Get it at UnlockSamsungOnline.com )

Recommended; Windows XP professional SP3 (IMPORTANT; 64 bit computers are

NOT supported)

What to do:

1. Uninstall 'Samsung PC studio' software and 'Microsoft Active Sync' from your

computer

2. Disable Bluetooth on your phone; this is very important

3. Disable AUTO KEYPAD LOCK on your phone; also very important

4. Put the original working simcard inside the phone (if you don't have the original

simcard or your phone is in 'phone freeze' mode don't put any simcard in the phone)

5. Start the SRS client ('Start' -> 'Programs' -> 'Simlock Remote Client' -> 'SRS

Samsung Remote Unlock Client')

6. Login using your SRS username and password and select your model (at A and B )

7. Now in the white log screen at C you will see short instructions telling you that your

phone has to be 'ON' or 'OFF':

file://X:\Websites\gsm sites\unlocksamsungonline.com\4. Website Admininistratie\M...

12/03/2010

SRS Unlock and Repair Manual

Page 4 of 23

At this moment turn your phone ON or OFF according to the instructions.

8. a. If your phone is ON and the instructions in the SRS software look like the first

picture in step 5 please install the Samsung 2G drivers

b. If the instructions in the SRS client say '3. Make sure the phone is ON and use

Serial or FTDI cable you need an FTDI USB cable and install FTDI drivers

c. If your phone is OFF you need an FTDI USB cable and install FTDI drivers

d. If you are going to use a Serial cable you don't need any drivers; connect the cable

to your computer and phone and you can proceed. (if you cable has a 9v battery connector

you will need to connect a 9v battery also)

9. After installing the correct drivers Hit the 'Rescan' button at D , the client should detect

your Samsung modem driver if the phone is ON .

An example for a phone that is turned ON (COM numbers can be different and more

or less detected ports!):

Rescanning Ports...

Detected COM3 - Status: Ready

Detected COM12 - Status: Ready

Samsung Modem Detected on COM12

If the phone is turned OFF you will only see something like (COM numbers can be

different and more or less detected ports!):

file://X:\Websites\gsm sites\unlocksamsungonline.com\4. Website Admininistratie\M...

12/03/2010

SRS Unlock and Repair Manual

Page 5 of 23

Rescanning Ports...

Detected COM3 - Status: Ready

Detected COM12 - Status: Ready

It is not possible to detect FTDI drivers or serial cable. To check on which Comport

your FTDI driver is located see - How to check your drivers? - so you can set the

'Comport' at D manually or just try all available ports. If you are using a 'Serial cable'

the Comport number will likely be 1 or 2. You will also have to set this manually. You

can also try setting the Comport number to both 1 and 2 and try to unlock to see

which port works.

10. When the driver is properly installed and the Com port numbers are set correctly you

can Unlock and Repair:

Repair + unlock ALWAYS use the 'Read Unlock Codes' or 'Read E2P' option and

enter repair code and unlock codes manually on your phone as stated in the log

screen at C .

Unlock use any option you like

*'Reset user code' does NOT unlock your phone, it resets the so called 'user code' or

'security code' to 00000000 (8 times zero) and also costs 3 credits.

3. Unlock + repair your 3G Samsung mobile phone

When you have completed 'Preparation and gathering important phone information' and

determined that your phone model is a 3G model follow the following steps to unlock and

repair your Samsung model. Please only connect the cable to your computer and

phone when the manual states you should.

A note about 'repairing': a software solution can NEVER repair hardware damage. If your

phone has been damaged by water or dropping your phone on a hard surface we can not

help you. With repairing we mean that we can fix ' Phone freeze ' and ' Phone locked, return

for service ' messages which often happen after using free 'unlock codes' or after using bad

(free / cracked) Samsung unlock software. Messages such as 'User fault on illegal trial' or

damaged IMEI's (Check; *#06# - all zeros or ones) can only be repaired using SRSpro

accounts .

Difficulty rating: easy

Estimated time: 7 - 10 minutes

What you need:

Stable internet connection (min 128kb up and download)

NOTICE; You can NOT use 3G modem as internet connection (especially Huawei

modems) when unlocking / repairing a Samsung 3G phone

Samsung unlock compatible data cable (see 'Preparation and gathering important

phone information')

SRS login with at least 3 credits (Get it at UnlockSamsungOnline.com )

Recommended; Windows XP professional SP3 (32 bit recommended; 64 bit computer

may cause problems)

What to do:

1. Uninstall 'Samsung PC studio' software and 'Microsoft Active Sync' and any 3G /

file://X:\Websites\gsm sites\unlocksamsungonline.com\4. Website Admininistratie\M...

12/03/2010

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika: