Week 38.pdf

WEEK THIRTY-EIGHT

Hello and welcome to Week Thirty-Eight of The Jim Rohn One-Year Success Plan. We

hope you're having a great week and are ready for this week's edition.

This week we're extremely pleased to have as part of our Month Nine Conference Call, a

legend in the realm of communication, Nido Qubein. Nido is obviously qualified to speak

on the subject of communication. He has served as president of the National Speakers

Association, which has a membership of 4,000 professionals, and he is a recipient of the

highest award given for professional speakers, the Cavett (known as the Oscar of

professional speaking) and the Speakers Hall of Fame. Toastmasters International named

him the Top Business and Commerce Speaker and awarded him the Golden Gavel Medal.

I love Nido's story. He came to the United States as a teenager with no knowledge of

English, no contacts and only $50 in his pocket, yet ended up a multimillionaire?! Truly

inspirational! Today Nido is chairman of an international consulting firm and has been

the recipient of many honors, including the Ellis Island Congressional Medal of Honor, a

Doctorate of Laws degree, an induction into Beta Gamma Sigma and the Honor Society

for Business Leadership.

Nido’s business savvy led him to help start a bank in 1986, and today he serves on the

board of a Fortune 500 financial corporation with 53 billion dollars in assets, 12,000

employees and over 650 offices in seven states. He serves on the boards of 17

universities, companies, and community organizations, including all three of his alma

maters.

Nido has written numerous books and recorded scores of audio and video learning

programs, including a bestseller on effective communication published by Nightingale-

Conant and Berkley. He is an active speaker and consultant addressing more than 100

business and professional groups around the world each year. He doesn't just talk

business, he lives it. He is an entrepreneur with active interests in real estate, advertising

and banking.

His foundation provides scholarships to 45 deserving young people each year. To date,

the Qubein Foundation has granted more than 500 scholarships, worth over two million

dollars.

I know you will enjoy hearing Nido share with Chris Widener his secrets of success.

Make it Great Week!

Kyle

“The organization that can’t communicate can’t change, and the corporation that

can’t change is dead.”

-– Nido Qubein

571

572

COMMUNICATION/PRESENTATION

Jim Rohn's Ninth Pillar of Success: Communication /

Presentation, Part Three - Verbal and Non-verbal

Communication and Listening Skills

Hi, Jim Rohn here. This is what we are covering on the topic of Communication this

month:

1. Fundamentals of Effective Communication and Overcoming the Obstacles of

Communication. Two weeks ago, we covered the basics of communication so you can

say it well. This lays the groundwork for everything else we talk about this month. We

also covered those obstacles that might get between you and effective communication.

2. Improving Relationship and Business Communications. Last week we covered the

two basic kinds of communication: business communications and our everyday

relationship communications. We also looked at how to improve both, so we could excel

in and enjoy every area of our life.

3. Verbal and Non-verbal Communication and Listening Skills. This week, we will

cover the two kinds of communication we use and how to better use them. Most of us are

aware of our verbal communication, but less so of our non-verbal communication. We

will also take a look at how to be a better listener and why it pays to do so. All this is

covered in this week's edition.

4. The Essentials of Powerful and Effective Presentations and Using Communication

to Further Your Dreams. This covers all you need to become a better speaker for when

you are called upon to give a presentation. Whether you present once a year or once a

week, the tips you get here will make a big difference. We will also cover how

communication plays a significant role in the pursuit and achievement of your dreams--

all of this next week.

So let's get started right away on today's topic of Verbal and Non-verbal Communication

and Listening Skills.

Some people use the phrase, "the art of communication," and I like that phrase.

Communicating is an art. When we are attempting to get our message out to others, it is

as though we start with a giant piece of blank canvas and we then begin to paint a picture

- any picture we desire.

573

Now, most people assume that when painting a picture they h

only a few basic brushes at their disposal, but the advanced artist

knows there are many different tools available to create their

masterpiece - and they use each to their advantage.

ave

The same is true with communication. There are many tools

available to you. You just have to be aware of them and then use

them purposefully as you communicate. The better you get at

using these tools, the better you will be at communicating.

The two primary categories these tools fall into are verbal and non-verbal. And this week

we will look at the different ways you can use each of these categories to improve your

ability to communicate.

Verbal Communication:

Your words. It has been said that people judge you by the words you use and this is true.

Choose your words wisely. Words have power. They have the power to move nations and

they have the power to destroy, as well. When you speak, use words carefully. Here are a

few things to consider in regard to your words.

Avoid using words that will cause the other person to think poorly of you. Slang is one

example. Another is of course, slurs of any type. Use words that communicate positive

values. Use optimistic words, words of strength. Make sure that they are understandable.

More on this in "vocabulary" below.

Use words that are colorful and rich with meaning, as long as they can be understood by

the listener.

Your vocabulary. An expanded vocabulary will set you apart. It enhances the

communication process and draws others in.

Your vocabulary can reveal to others how educated you are, and others may make

judgments about you that can affect your opportunities with them. The best

communicators will use an expanded vocabulary with more educated groups and a more

basic vocabulary with less educated groups.

Just as important as what you say is how you say it. What tone are you using? When you

speak, are you monotone? Do you move the tone of your voice, changing it up? This will

naturally help people follow what you are saying. It is a very effective way of drawing

people into your communication. Imagine if a painter only used one color. No, we want

lots of color and lots of tone.

Along with the words you use and your tone, consider your pace. Sometimes when you

are speaking you may need to go slowly, sometimes very fast. The speed with which you

speak will tell others certain things. A fast pace will communicate that you are excited

about something. A slow pace usually communicates thoughtfulness or that you really

want them to hear your point.

574

Choosing your pace is also like using your volume in an effective way. Master

communicators will draw their audience in by fluctuating from very loud to a near

whisper. The audience doesn't even know that the speaker is taking them on a roller

coaster ride of communication. There are lessons to be learned here. Even in a one-on-

one conversation, we can shift and change volume, keeping our communication more

effective.

The emotions you communicate while speaking are vital. The key here is to show

emotion without "getting emotional." Emotions can be a very effective communicator.

For example, showing anger can communicate that you are very serious about something

(as long as you don't get angry often). Allowing yourself to cry can show a side of you to

others that communicates that you are a person of passion who, while being a hard-

charging person who desires success, also has a tender side. Allowing yourself to laugh

will communicate that you have a fun side and do not take yourself too seriously.

Emotion, if controlled, is a powerful communicator.

Do you speak clearly so people can understand you? Enunciation is an often overlooked

key to effective communication. It is imperative to clearly enunciate our words so that

people understand us. Clear enunciation gives us a little "punch" to our communication.

Work on enunciating your words clearly. The key is to get it just right--enunciating so

that your words do not run together but not over-enunciating so you sound unnatural.

In all of these principles, the idea is variety. Anytime we communicate in a single way,

we become predictable and people stop listening. Think of yourself. Do you like to listen

to people who speak at one speed, in one tone, with a boring vocabulary and do it all with

no emotion? Of course not! Then we should make every effort ourselves to be colorful

and effective communicators. And we can be--if we work at it, and practice, practice,

practice!

Non-Verbal Communication:

What you say affects how you communicate, certainly, but just as important is what you

don't say. Yes, your non-verbal communication has a major impact on how well you

communicate. Have you ever given much thought to how you communicate non-

verbally? Here are some thoughts on ways to use non-verbal communication to support

what you are saying verbally.

Use your hands. Keeping your hands by your side will make you seem stiff and

uncomfortable. Instead, use your hands to communicate. Now, don't get too

demonstrative, to the point where people are wondering where your hands are going next.

One way to see what you do non-verbally is to videotape yourself speaking. Watch what

you do with your hands.

Use your eyes. The eyes can be a very powerful tool in communication. You know the

old saying that the eyes are the window to the soul. It is true. Think of what a mother

communicates to her newborn when she gazes into his or her eyes, or what a man and a

wife say without words when they look into each other's eyes. The eyes speak volumes.

575

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika: