Week 37.pdf

WEEK THIRTY-SEVEN

Hello and welcome to Week Thirty-Seven of The Jim Rohn One-Year Success Plan. We

hope you're having a great week and are ready for this week's edition.

I recently had the pleasure of spending the afternoon with a good friend and

communication/presentation expert, Tony Jeary. Tony personally coaches or has coached

dozens of Fortune 500 company CEO's, including the CEO's of Ford, Shell, New York

Life, SAM's Club, etc. Earlier this year Tony released his newest book, "Life is a Series

of Presentations". The premise of Tony's book is that in one way or another we are

constantly making presentations in just about every relationship and communication we

have. Whether it is to persuade someone to your point of view, teach a life lesson to your

child or to comfort a friend during a difficult time, we are in the process of trying to

achieve effective, positive communication.

On the surface, the subject of Communication can appear to be an abstract skill that is

mainly needed for professional speakers/trainers, teachers and leaders of companies. But

to hear Tony "communicate" his point of view, you quickly see why the subject of

communication is a major skill and tool that we need to incorporate every day.

By the way, Tony will be an upcoming guest on one of our Quarterly Conference Calls

for our Gold Members. And next week Chris Widener interviews Nido Qubein for this

month's conference call. Details will come soon.

Now let's move on to Jim and Chris on Part Two of Communication.

Have a great week!

Kyle

“The basic difference between being assertive and being aggressive is how our words

and behavior affect the rights and well being of others.”

-- Sharon Anthony Bower

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COMMUNICATION/PRESENTATION

Jim Rohn's Ninth Pillar of Success: Communication /

Presentation, Part Two - Improving Relationship and

Business Communications

Hi, Jim Rohn here. Over the years you've heard me teach in my seminars that if you just

communicate you can get by. But if you communicate skillfully, you can work miracles--

miracles in your family relationships, your business relationships and your friendships.

So take advantage of every opportunity to practice your communication skills so that

when important occasions arise, you will have the gift, the style, the sharpness, the clarity

and the emotions to affect other people. What a unique opportunity to touch others with

something small but powerful -- our words. Having said that, let's take a moment to

review the topics we are covering on the subject of Communication this month:

1. Fundamentals of Effective Communication and Overcoming the Obstacles of

Communication. Last week, we covered the basics of communication so you can say it

well. This lays the groundwork for everything else we talk about this month. We also

covered those obstacles that might get between you and effective communication.

2. Improving Relationship and Business Communications. We will cover the two

basic kinds of communication: business communications and our everyday relationship

communications. In this week's edition, we will look at how to improve both, so we can

excel and enjoy every area of our life.

3. Verbal and Non-verbal Communication and Listening Skills. Next week, we will

cover the two kinds of communication we use and how to better use them. Most of us are

aware of our verbal communication, but less so of our non-verbal communication. We

will also take a look at how to be a better listener and why it pays to do so. We will cover

this in next week's edition.

4. The Essentials of Powerful and Effective Presentations and Using Communication

to Further Your Dreams. This covers all you need to become a better speaker for when

you are called upon to give a presentation. Whether you present once a year or once a

week, the tips you get here will make a big difference. We will also cover how

communication plays a significant role in the pursuit and achievement of your dreams--

all of this in two weeks.

So let’s get to it!

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The Goals:

The goals of business relationships differ from the goals of personal relationships,

although they do entail utilizing some of the same interpersonal skills. The goals of

business relationships are the following:

1. Build positive working relationships that allow us to work together for profitable,

win/win business dealings.

2. Enhance the value of work production.

3. Create win-win, mutually satisfying business opportunities.

4. Produce a profit while providing the marketplace with value through our goods and

services.

So, if the above are the goals of business relationships, then the goal of our business

communications should support the overarching goal of the business relationship. Here

are four qualifying questions that will help form guidelines necessary to accomplish this:

1. Does our business communication support positive working relationships?

2. Does our business communication support the value of the other party?

3. Does our business communication support win-win relationships?

4. Does our business communication support profit-making ventures and value to the

marketplace?

In our communication with people (our employees, vendors, clients), our constant goal

should be to uphold those basic values, in all aspects. It is easy to do this with a client

who has just made a large purchase. It is far more difficult, but equally important, when

we are working with someone whom we are having challenges. The idea is to be so in

tune with our goals that it affects how we communicate with those we do business with.

Now I want to talk a bit about different kinds of communication and some tips to

improving your skills.

There are five basic forms of communication in business today.

1. In Person: One-On-One

One-on-one meetings are very effective if done properly. The obvious downside is the

limitation of time, especially if you have numerous people you need to meet with. Here

are some ideas to make your one-on-one meetings more effective:

Brief the person you are meeting with beforehand on the topic. This defines the basic

expectations of the purpose of the meeting and maximizes the time you have. More will

be accomplished, and it prevents the possibility of having to schedule a follow-up

meeting.

Be on time and end on time. This is paramount and communicates that you value the

other person’s time.

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Meet in an appropriate setting. Sometimes a coffee shop may be appropriate. Other times

you will need to be in a meeting room. Take into account who the other person is, what

you are hoping to accomplish and how much time you have. Is the meeting place

conducive to communication? Be sure your chosen location enhances, not detracts, so

that the possibility of missed communication is greatly reduced or eliminated.

Practice the communication skills we have studied in past lessons. Listening skills,

speaking clearly, etc., are vital skills you need to put into practice here.

Sum up. At the end of the meeting, take a moment to sum up what you think you have

heard and what you have attempted to communicate.

Follow up. This can be done with an email, a note card or phone call. Again, sum up what

you spoke about and be sure to thank them for their time and the opportunity to meet with

them.

2. In Person: Group Meetings

Brief the group beforehand on the topic. Just as with one-on-one settings, this creates

expectations, enables everyone to be prepared and will maximize everyone's time.

Again, start on time and end on time. A dual purpose is

accomplished here--this communicates that you value their time

and it says that no one person is more important than the group.

Appoint a note taker. One person should be in charge of putting

the information on a white board or AV screen while the meeting

is in progress. This is an improvement over the traditional way of

someone taking notes on paper because the meeting participants

can see how the topics are being recorded and can immediately

make corrections if there is misinterpretation.

Give everyone an opportunity to participate. Be diligent in keeping one or two people

from dominating the meeting. Make sure you ask for the input of everyone. If they are

valued enough to be invited to the meeting, their views are important.

Stay on task. The biggest time-waster of meetings is the proverbial "rabbit trail." As the

leader, or even if you are just attending the meeting, you should be willing, when the

topic veers off course, to encourage the group to get back to the purpose of the meeting.

3. The Phone

The phone has wonderful applications for communication. There are some roadblocks

with the proliferation of voice mail, but the phone still remains a great tool for

communication. Here are some tips for making the phone work for your business

communication.

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