hp compaq6000.pdf

Maintenance and Service

Guide

HP Compaq nc6000 Business Notebook

Document Part Number: 335167-004

July 2006

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts; troubleshooting notebook problems; and performing

notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel and Pentium are trademarks or registered trademarks of

Intel Corporation or its subsidiaries in the United States and other

countries. SD Logo is a trademark of its proprietor. Bluetooth is a

trademark owned by its proprietor and used by Hewlett-Packard Company

under license.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Compaq nc6000 Business Notebook

Fourth Edition: July 2006

First Edition: November 2003

Document Part Number: 335167-004

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–14

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide

iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . . 3–8

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

Maintenance and Service Guide

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.5 Mini PCI Communications Board. . . . . . . . . . . . . . 5–12

5.6 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.7 Bluetooth Wireless Communications Board . . . . . . 5–17

5.8 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.10 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.11 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–26

5.12 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Keyboard Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.14 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–31

5.15 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.16 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.20 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.21 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

5.22 Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51

5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

Maintenance and Service Guide

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