1．I have forgotten the administrator username and/or password.
To reset the administrator username and password, Press and hold down the RESET BUTTON for 5 seconds. Release the power button and the username and password will
be reset back to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
2．IP Address configuration
Check whether IP address of the IP Camera server shares the same subnet as your work station: Click My Computer > Control Panel>Network & Dial-up Connections > LAN > Attributes >Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the same subnet when configuring IP Camera IP address manually. Unable to access IP Camera via web browser
3．Network Configuration
Double Check to ensure that your HTTP server software is configured and running properly. If you're running any firewall software, make sure it's allowing inbound connections to port 80,Also,if you happen to be using a cable/DSL router, make sure you've set up port forwarding properly. ( consult your router's documentation for more information ) .If none of these seem to be the problem, it's also possible that your ISP is blocking inbound connections to port 80 -many IPS is have done this because of internet worms such as Code Red, If this is the case, you 'll have to setup your HTTP server on an alternate port (such as 8080).
4．Flush Arp Buffer
When cable network and wireless network of the device both are fixed IP address. There a problem you may encounter is can search the camera IP but can't open the camera web page. you may try to use flush arp buffer.
5．No pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will see no video image.
download ActiveX controller and set the safety property of IE in the PC when you view it first time:
"IE" browser "Tool" -"Internet Proper- "Security -"Custom Level" ActiveX control and Plug-ins" three options of front should be set to be "Enable", The ActiveX programs read by the computer will be stored. as follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plu-ins
6．Problems with network bandwidth
The image frame rate is subjected to the following factors:
network bandwidth
PC performance, network environment and display preference setting (brightness, theme, etc.)
the number of visitors (Too many visitors will slow down the image frame rate.)
choice of switch or hub (Use a switch for multiple IP Camera Servers rather than a HUB.).
7．Why pop-up the prompt "Fail to connect to the device¼"?
This prompt only appeared in the case of using multiple cameras.
Enter the Multi-Device Settings page (login as administrator) to check the Device setting is correct or not.
When one of the multiple cameras disconnected, the color changed to yellow and pop-up the prompt "Fail to connect to the device¼".
8．Can't access the IP camera in the internet?
A． ActiveX controller is not installed correctly
B． The port IPcamera used is blocked by Firewall or Anti-virus software.Please change a port number and try again.
C． Port mapping is not success. You can do port mapping by two ways:
Enter setting page of the router which ip camera connect with to enable UPNP function. Enter ip camera "UPNP Settings" to enable UPNP and make sure the state is "UPNP success".
If your router has the Virtual Map function.Enter router setting page, add ipcamera's IP and port to the Virtual map list.
9． Using a router to access the Internet
Using a router to access the Internet by shared ADSL If a router is set for dial-up Internet
access, it is not required to set ADSL dial-up account and password on the IP Camera.
10． Static IP user
Static IP user is not need to use DDNS for remote access. When finished the setting of the
IP Camera in LAN, you can access the Camera directly from Internet by the WAN IP. You
can obtain the WAN IP by two ways.
Obtain the WAN IP from some Website
You can discover this easily by opening on a computer using the same connection as the
IP camera and entering this address http://www.whatismyip.com.The page at this address will show you the current WAN IP.
Obtain the WAN IP address from the router
Take the WRT54G router of LINKSYS for example,
1) Obtain the IP address of the router(LAN gateway address),user name and password for logon to the router from the network administrator,
2) Enter the LAN IP address of the router(LINKSYS WRT54G default:192.168.1.1) in the address bar of the IE to log on to the router; Open the Status page to find out the WAN address of the router. In this example, the address is 116.25.51.115.
11．For example: Register procedure from a DDNS web
Step1: enter http://www.dyndns.com/ and Create Account ：
Step2：enter your information
Step3: After a minute, you will receive a E-mail from DynDNS Support and it will give you a confirmation address (e.g.https://www.dyndns.com/account/confirm/vXMVT78-KvehydmKMWH5kg)
Step4: When the Account Confirmed, login and start using your account. Choose Add Host Services and enter Add New Hostname page.
Step5: On the Add New Hostname page.
1) input your Hostname.
2) choose Host with IP address
3) click Use auto detected IP address xxx.xx.xx.xxx. Then click Create Host.
Step6: Now you obtained a Dynamic Domain Name(Figure 4.6),and can use it in the DDNS Service Settings
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