TalktoMe7_FAQ_en.pdf

FAQ Talk to Me 7

Last updated : 28/10/04

Configurations ............................................................................................................................................. 1

Required configurations ............................................................................................................................. 1

On which systems can TALK TO ME be run? .................................................................................................. 2

Does TALK TO ME run on MacIntosh computers? ........................................................................................... 2

Installation .................................................................................................................................................. 2

To install Talk to Me .................................................................................................................................. 2

Other information ..................................................................................................................................... 2

At the end of the installation, an error message « installation failed » appears ................................................... 2

Saving the results for a reinstallation ........................................................................................................... 2

Start .......................................................................................................................................................... 2

Black screen ............................................................................................................................................ 2

Warning message concerning the display...................................................................................................... 2

Message about the sound card.................................................................................................................... 3

Error message in « mfc42.dll » ................................................................................................................... 3

Error message in module “tmm.ocx”............................................................................................................ 3

Message “The user’s name must have two characters” ................................................................................... 3

Use of Talk to Me ......................................................................................................................................... 3

Use on a computer with Simplified Chinese/Traditional Chinese/Korean Windows version 95/98/Millennium............ 3

Flash Player version .................................................................................................................................. 3

Error message during the display of videos, in the videos and dialogues activities............................................... 3

Pronunciation ........................................................................................................................................... 3

Exercises................................................................................................................................................. 4

Tools ...................................................................................................................................................... 4

Navigation ............................................................................................................................................... 4

Lesson report ........................................................................................................................................... 4

Sounds ....................................................................................................................................................... 4

Problem of sounds that cannot be heard....................................................................................................... 4

Problem of chopped sounds ........................................................................................................................ 5

Recording of the voice of the user ................................................................................................................... 5

Connecting the headset to the plugs of the soundcard .................................................................................... 5

Adjusting Volume Control Settings............................................................................................................... 5

Windows ® Recorder................................................................................................................................... 6

Installation of the soundcard ...................................................................................................................... 6

Problems during the speech recognition ....................................................................................................... 7

Internal errors during speech recognition ..................................................................................................... 7

The computer does not hear my voice.......................................................................................................... 7

The recording is of poor quality................................................................................................................... 7

In free-to-roam mode, Talk to Me does not accept my answers, although they are correct................................... 8

Technical Support......................................................................................................................................... 8

Configurations

Required configurations

Configurations

Minimum (CD-ROM)

Recommended (CD-ROM and DVD-ROM)

PC or compatible

Celeron ® 333 MHz or

equivalent

Pentium ® III 650 MHz or equivalent

Windows ®

95*, 98, NT4*, Millennium, 2000, XP or 2003

* Warning!

Windows ® 95 et NT4 require Microsoft ® Internet Explorer 4 or higher .

RAM

64 MB (128 MB for NT4,

Millennium, 2000 et XP).

128 MB (256 MB for NT4, Millennium, 2000 et XP).

Available hard disk

space

70 MB

100 MB

CD-ROM/DVD-ROM

Drive

CD 8x

CD (or DVD) 24x

Soundcard

16 bits Windows ® -compatible soundcard

Graphics card

800x600 in 65,536

colours (16 bits)

1024x768 in 16 million colours (24 bits)

microphone and speakers or headset

Internet

Connection

These components are installed or upgraded if necessary:

- DxMedia to play the MPEG videos

- “msvcrt.dll” in the directory “c:\windows”

- Common Controls on Windows ® 95

- DCOM on Windows ® 95/98

- Flash Player from Macromedia: the version installed is 6,0,79,0

On which systems can TALK TO ME be run?

TALK TO ME can be run on Microsoft Windows ® 95*, 98, NT4*, Millennium, 2000, XP or 2003

* Windows® 95 et NT4 require Microsoft® Internet Explorer 4 or higher.

Note for Windows NT, 2000, XP and 2003: the administrator rights of the computer are necessary to install Talk to Me.

Once the installation is done, the program can be used by a simple user profile.

Does TALK TO ME run on MacIntosh computers?

The program was not developed to be compatible with MacIntosh computers. Although the program could be installed

on MacIntosh computers equipped with Virtual PC, it could not be used because of the slowness resulting from this kind

of PC emulator.

Installation

To install Talk to Me

Refer to the installation manual.

Other information

Can the CD-ROM containing the lessons be copied onto the hard disk?

No, this is not possible.

How can TALK TO ME be uninstalled?

Uninstall using “Start/ Programs/ Talk to Me 7/ Uninstallation”, selecting “Keep the user’s data”.

Can Talk to Me be used on a non European Windows?

The specific letters of the lessons languages may be uncorrectly displayed with versions previous to August 2003.

Contact the technical support in that case.

At the end of the installation, an error message « installation failed » appears

Test with copy on the hard drive

That problem is generally due to an installation problem of the DXMedia Microsoft component, especially on computers

with a DVD-Rom drive. It can be solevdwith the following operations :

- double-click on the "dxmedia.bat" file in the "Aurtech" directory of the installation CD-ROM

- copy the "Aurinst" directory of the installation CD-ROM on the hard drive

- restart the installation from the "setup.exe" file copied in the "Aurinst" directory of the hard drive

Do no hesitate to contact us for further information.

Analysis

An « err.txt » error message has been created in Windows directory :

« c:/Windows/err.txt »or « c:/WinNT/err.txt »

You should transmit us the message, we will analyse it and transmit you the results.

Saving the results for a reinstallation

The users’ results are saved in the directory: « c:\program files\Talk to Me 7\users ».

That directory must be saved and copied on the new computer in the same path: “c:\program files\Talk to Me 7”

Start

Black screen

The following operations can be done:

- Uninstall the program using the menu “Start/ Programs/ Talk to Me 7/Uninstallation”

- Reinstall the program

- Restart the computer

- Run Talk to Me

The problem can be due to a conflict between different versions of the product or to a problem to register the

“tmm.ocx” file during the installation.

If antivirus programs or installation monitors (tools like «regline») are installed on the computer, they should be

temporarily de-activated in order to proceed to a re-installation of the software.

On Windows NT/2000/XP/2003, the installation must be done with the rights of the administrator of Windows.

A tool to register the “tmm.ocx” file can be used :

Download the “Register OCX DLL.reg” file from “ ftp://club.auralog.com/hotline/Tell_me_More_7/tools/ ”

Double-click on it and answer “yes”.

Then select the “NpTmmocx.dll” file from “c:\program files\Talk to Me 7\bin”, click with the right mouse button and

select register.

Warning message concerning the display

If the display settings are inferior to the recommended configuration (1024x768 in 16 millions colours), a message

appears. Nevertheless the program is compatible with most of the display configurations from 800*600*65 536

colours. You can if you want change the computer display settings from the “Start/ Control Panel or Settings/ Display”

menu, “Display Settings” tab.

Message about the sound card

When the program starts, an automatic detection of the sound car dis done. If an error message about the sound card

appears while the sound card can be used correctly under Windows, that automatic detection should be disabled :

- Double-click on « My computer »

- Then on « c:\ », « Program Files », « Talk to Me 7 », « bin » to find the installation directory of Talk to Me.

- Double-click on the « recoconfig.exe » file

- Tick « Don’t test sound card on init »

- Click on the button « Save changes”

- Restart Talk to Me

Error message in « mfc42.dll »

The problem can be due to a setting problem of the sound card. It can happen with Cmi sound cards on Continental

Edison computers, and on Ensoniq sound cards.

To deactivate that setting, you should :

- Double-click on « My computer »

- Then on « c:\ », « Program Files », « Talk to Me 7 », « bin » to find the installation directory of Talk to Me.

- Double-click on the file « recoconfig.exe »

- Select « 44 100 »

- Click on “Use MixerDefault ”

- Start Talk to Me

note : To check the reference of the sound card, refer to the section “installation of the sound card”.

Error message in module “tmm.ocx”

The causes of the problem may be diverse:

• Update the Flash Player via the Macromedia web site: www.macromedia.com -> in the “Download” section,

select “Flash Player”.

• proceed to the same operation as mentionned above (Error message in module “mfc42.dll”).

Message “The user’s name must have two characters”

You should restart Talk to Me and create a new user account with no password.

Use of Talk to Me

Use on a computer with Simplified Chinese/Traditional Chinese/Korean Windows version

95/98/Millennium

In order to display correctly the accentuated letters of European languages in Talk to Me, we recommend you to

double-click on the "fontassoc_on.reg" file and restart the computer. (present on the installation cd-rom into the

"aurtech\chinese_korean_win9598millennium" directory or on

ftp://club.auralog.com/hotline/Tell_me_More_7_education/tools/chinese_korean_win9598millennium/ )

If you want to remove the specific settings after the use of Talk to Me, we recommend you to double-click on the

"fontassoc_off.reg" file. Then restart the computer.

Flash Player version

We recommend to use the last version of the Flash Player. It can be downloaded from www.macromedia.com : click on

"Download Flash Player", then click on "Install now".

It solves the "Flash script error" messages that can happen on Windows 95/98 and increases the speed of use of the

program.

Error message during the display of videos, in the videos and dialogues activities

The problem can be due to a conflict with a program to read the videos (DivX for example).

If Nimo Lite has been installed, you should install the full version from Nimo web site or from:

ftp://club.auralog.com/Hotline/Multimedia/ file Nimo50Build9Beta1.exe.

If other programs to read the videos have been installed on the computer, the reinstallation of the latest version of

« Windows Media Player » may solve the problem.

If WinAmp is installed, it is sometimes necessary to deactivate WinAmp Agent : in Windows taskbar, click with the

mouse right button on WinAmp and select “deactivate”.

Note : if only some videos are not correctly displayed, the problem can be a problem to read the video at the .avi

format. On some graphics cards with the nForce 2 chipset, in order to display the avi videos of Talk to Me, the drivers

should be updated from the www.nividia.com website.

If the problems are not solved :

On some computers (equipped with Windows 95/98), it is sometimes necessary to modify the display settings:

Go to « Settings/ Control Panel», select “Display” or “Appearance and themes”, in the “Settings” section, or

“Resolution”, set the colour number to 16 bits.

Click on “Advanced settings” and set the hardware acceleration to the lowest level.

Pronunciation

The pronunciation exercises do not pass to the following exercise automatically. After a few pronunciations, the user

should manually click on the “following” button to access to the following word or sentence pronunciation.

The number of pronunciation by word or sentence is then chosen by the user, according to the importance he gives to

this activity in his learning.

Exercises

Keyboard shortcuts for typing in the exercises

The keyboard shortcuts have no effect. To copy-paste a text, just use the right click and choose “copy” and then

“Paste” according to the operations you wish to carry out.

Typing accented characters

A specific keyboard is displayed in each exercise where one must type in accented characters (French; German;

Spanish and Italian course).

Moving or selecting elements

To move elements in the exercises for instance: “Feel-in-the-blanks”; “Word Order”), proceed as follows:

- Click on the element,

- Move the cursor,

- Click on the destination place.

To join two elements (e.g.: beginning and end of a word in the “Word searches”, words of both columns in “Word

association”), proceed as follows:

- Click on the first element,

- Move the cursor,

- Click on the second element

Written Expression

The purpose of the exercise is for mere typing, with no correction of the written text. A standard solution is proposed.

In the previous versions of the software, automatic correctors were implemented in the program, which sometimes

caused the computer to crash or generated bad marks. These problems could not been solved.

Tools

Translation

The translation of the texts in the activities can be obtained with a click on the small flag

. It is found in most

activities, namely dialog, video, grammar.

Find out more about a word

This tool gives access to the translation of a word, its pronunciation, and its conjugation if it is a verb.

The icon of the activity is located at the top right hand corner of the screen:

It is highlighted by underlined words. This functionality is activated at the beginning or the end of the exercises

according to pedagogical choices.

Glossary/Conjugation

The English verbs must be preceded by “to”.

Help

It is available in the Tools and Infos menu.

When it is active, if one wishes to read a specific element, just point to the corresponding frame, without clicking,

otherwise the software goes back to the running activity.

Options

The options are defined by the activities.

Navigation

Exiting the software

To exit the software in any time, just click on the white cross at the top right corner of the screen.

Guided mode

The navigation in the progress chart allows the user to be guided in its learning.

Lesson report

Acceptance levels that are required to obtain a 100% score in the lesson report

In most activities:

The acceptance levels of the activities are set by the elements that make up these activities.

Example:

Sentence pronunciation: practice all the sentences that are proposed

Word pronunciation: pronounce all the words that are proposed

Specificities:

Word searches: The number of exercises to be done per lesson is generally 2. The number of crossword puzzle is

infinite since the grids are generated randomly.

Crossword puzzles: 10 exercises. the number of crossword puzzle is infinite since the grids are generated randomly.

Phonetics exercise: one word per phoneme

Glossary: you must stay 2 seconds per word for the activity to be considered correct. Otherwise it is considered 100%

done, but false.

Sounds

Problem of sounds that cannot be heard

In case of problem of sounds that cannot be heard, it is sometimes necessary to start Internet Explorer before running

Talk to Me. That allows setting some volume settings linked to the sound card.

Problem of chopped sounds

Check that the sound card is the device selected by default to record the sounds :

- on Windows 95/98 : go into “start/settings/ control panel”, select “sound and audio devices”

- on Windows 2000/XP: go into “start/ control panel”, select “sound and audio devices”

In “audio”, “recording” section, check that the default device corresponds to the sound card and not to a mdoem or a

camera.

Recording of the voice of the user

Connecting the headset to the plugs of the soundcard

These plugs are usually found on the back of the computer.

The microphone " " terminates at the red (or pink) plug of the headset. This plug must be connected to the

soundcard input marked "Mic" or " ".

The headphones terminate at the grey (or orange) plug of the headset. This plug must be connected to the soundcard

input marked "Spk/Line out", “ " or "” ».

Note: You may listen to the sound output via the loudspeakers or over your headphones. Connect either the grey (or

orange) plug of the headset or the plug of the loudspeakers to the soundcard.

Adjusting Volume Control Settings

1. Open

Go into the Menu: "Start/Program/Accessories/Multimedia or Entertainment/Volume Control".

If the program is not there, you can install it using the Windows ® CD-ROM, following these steps:

"Start/Settings/Control Panel/Add-Remove Programs/Windows Setup/Multimedia" and ticking the "volume control" box.

2. Playback Settings

- Go into the menu "Options/Properties" and tick the "Playback" box.

- Tick the boxes of all the devices listed and click on "OK".

To optimise sound recording and playback in TALK TO ME:

- Adjust the playback level using the level indicators for the two following columns: the first column named "Volume

Control" and the column named "Sound" or "Wave".

- To reduce background noise, click on "mute" in the "microphone" and "line in" boxes.

- On the other hand, if you want to make a demonstration, and want to play your voice over the loudspeakers, do not

click on the "mute" in the "Microphone" box.

3. Recording Settings

- Go into the menu "Options/ Properties" and tick the "Recording" box.

- Tick the boxes of all the devices showing and click on "OK".

In Windows ® 98 , if the recording control is not accessible, you should go into the menu "Start/ Settings/ Control

Panel", double-click on "Multimedia" and click on the button placed in the recording section.

To optimise recordings in TALK TO ME:

- Adjust the level of recording level using the level indicators of the first column named "Recording control" (if it is

available) and the column named "Mic" or "Microphone".

- Check that the box at the bottom of the column named "Mic" or "Microphone" is selected: it should be ticked if it is

marked "selected" and not ticked if it is marked "mute".

- De-select the other devices.

Note: If the recording level is set too high, the background noise may be too strong.

If it is too weak, the voice signal might also be too weak.

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