(rev 10.22.08)
Billing /Purchasing
Q: How long do I have to wait for my registration code after I have paid by credit card?
A: The time to receive your registration code depends on the verification process of our merchant processor. Registration codes are usually received within 24-hours. Customers who choose to pay by check can expect their codes in as many as 5 business days.
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Q: Why do you need the Pin number of my device? Will my personal device be used for illegal solicitation?
A: We ask for your Blackberry device pin number to register your device with our system in order to process your registration code. We do not use our customers’ Blackberry pin numbers for any illegal solicitation purposes.
Q: Is it possible for me to get a copy of Shark Modem on CD with my purchase?
A: You may request a copy of Shark Modem on CD at an additional cost of $12. If interested please contact us at info (at) mobishark (dot) com
Q: My Company would like to purchase several licenses. What are your bulk prices for Shark Modem?
A: We offer Bulk prices, which can be found here
Q: What is the difference between the trial version and the full version of Shark Modem?
A: Both the trial version and the full version are the same. After the 10 meg trial is complete you will have to buy The Shark Modem Application. After your purchase you will receive a registration code to unlock the trial version.
General/Technical
Q: What is the OTA download The Shark Modem Blackberry Application?
A: Shark Modem OTA
Note: Please remember that there two parts to the Shark Modem Application: 1) Blackberry App 2) Desktop Application.
Q: I’m getting the error message “ No Additional applications designed for your device were fond.” What should I do?
A: BlackBerry device application can be downloaded via OTA (Over the Air) via your BlackBerry handheld browser. Note: The url below is case sensitive.
http://www.mobishark.com/ota/SharkModem.jad
Q: When I am ready to use Shark Modem on my computer what are these steps ?
A: Here are the steps to using the Shark Modem
Please start the Shark Modem Proxy Desktop Application – Start – Programs – Shark Modem (it will appear in the right bottom hand side of by your system clock of your computer (as a small BlackBerry icon)
Double mouse click this shark modem blackberry icon and it will bring the Desktop Proxy application up. (The first tab is what you want to pay close attention to called INFO)
The status of the application will probably say “No devices attached” -Plug in your BlackBerry and the status should change to “ Shark Modem not running on handheld”
Next find the Shark Modem application icon on your BlackBerry (click /open) the application. Ensure that all the settings are correct. Note: the application must remain open on the shark modem screen during the use of Shark Modem. If you close the Shark Modem application on your BlackBerry the status on the Desktop Proxy (info tab) will say “ Shark Modem not running on handheld”
Next configure your Internet Browser with the proxy settings - Proxy: localhost and port: 3128
Note: Internet Explorer Browser select Tools > Internet Options. > Connections > LAN settings:***
When using Internet Explorer make sure that you do not have selected “AUTOMATICALLY DETECT SETTINGS”
Firefox Browser Settings: select Tools > Options > Advance > Network >***
Google Chrome Browser Settings: select Tools > Under the hood > Network /Change Proxy Settings (Google Chrome uses the same proxy settings as Internet Explorer) Click LAN settings.***
*** When making this change make sure you choose the option in the proxy settings that says, “Use this proxy server for all protocols”
6. You may began surfing, you now setup.
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Q: What should I do if the Shark Modem/BlackBerry stops responding?
A: 1. Unplug the BlackBerry from your computer (USB Chord/Bluetooth Connection)
2. Shut down the BlackBerry
3. Remove the battery for 30 seconds
4. Place the battery back into the device and boot the device up.
5. Shut down completely exit the Shark Modem Proxy on your computer
6. Try Using Shark Modem again.
Q: What Internet Browser does Shark Modem Support?
A: Shark Modem support all browsers.
Note: We recommend using Firefox and Google Chrome
Q: What does the error: "Open Tunnel Failure" mean?
A: Perhaps your mobile carrier requires that you use APN settings. If you're mobile carrier requires that you
use APN setting then you must use it. Please verify your settings here: BlackBerry APN Settings
Q: What can do I fix the error message " port already in use"
A: Please restart the BlackBerry and Laptop and make sure you don't have any application running on your BlackBerry during the use of Shark Modem.
Q: Does Shark Modem currently support VPN?
A: Shark Modem per say currently does not support VPN. However, we have had one customer who get it to work. Please contact us to receive further information in regards to this.
Q: The status on my Shark Modem Desktop Proxy says, " Shark Modem is not running on handheld" What should I do?
A: If you see this status on your Shark Modem Proxy application is means the following:
You have not yet clicked/opened the Shark Modem application on your BlackBerry device. This application must remain open on the BlackBerry during the use of the Shark Modem application.
Tip: If you need to switch between applications during the use of the Shark Modem, you may use the ALT and ESC button on your BlackBerry.
Q: How do I setup my 3rd Party mail client for example Outlook to work with Shark Modem?
A: To ensure that you have Outlook configured to work with Shark Modem please see the following steps.
1. Go to the our Accounts section of the Outlook/Mail Client
2. Find where it says "POP and SMTP" servers. (Please write the name of theses servers down)
3. Next replace the server names for the POP and SMTP with localhost
4. Save the Mail Account Profile
5. Locate the Shark Modem Proxy App on your Computer and go to the options tab and put the POP3 Server that you wrote down from your mail client in the space provide. The port number should be okay. Please verify that the ports are the same as the ports in your Mail Account.
PLEASE CLICK THE APPLY BUTTON BELOW ON THE SHARK PROXY. If you don't click the APPLY button the changes will not take place.
6. You are ready to test the Shark Modem using your Outlook/Mail client.
Q: Can I configure my Lotus Notes client and SameTime client to work with The Shark Modem?
A: Lotus Notes: Featured Story
A: SameTime: Featured Story
Q: I have received my registration code. Where do I input my code on the Blackberry device and Desktop program?
A: To input your code on your Blackberry - locate the Shark Modem icon then click the track wheel and highlight Register then click track wheel and enter the Registration code and click OK.
A: To input your code on your Shark Modem Desktop Proxy Application - Locate The Shark Modem proxy- Go to the About tab and enter the Username and code. Note: The application will ask you to restart it after the code is entered. The correct way to restart the Shark Modem proxy is to click the X to close the proxy window. Then you will notice that there will be a little BlackBerry icon in your task bar by your system clock (right mouse click this bb icon and choose exit) then start it again.
Q: What mobile devices and platforms does Shark Modem support?
A: Blackberry Models Supported: (Currently ALL BlackBerry device models are supported) we only support Windows platforms currently at this time.
Q: How do I setup Shark Modem to be used via Bluetooth?
A: BlackBerry Bluetooth Connectivity Setup
Q: What kind of speed should I expect with the use of The Shark Modem?
A: Expected speed depends on various components. One item in particular that is standard is - area coverage. When using the Shark Modem please ensure that you're in an area that has good coverage on your device. Another factor depends on the type of network of your carrier. Below we have listed the common speed discovered.
Maximum transmission speed for Nextel network is 19.2K (it’s ~ 2 Kbytes per second) and average latency of less than 3 seconds - Featured Story
Carrier Support Site "GPRS, a high speed data service that averages 50k transfer speeds, is offered by GSM carriers, and it's widely available in Europe and parts of Asia, which have been GSM areas for quite some time. It is also now widely available in the US from carriers such as AT&T, T-Mobile and Cingular, though their GPRS coverage is mostly in metropolitan regions. If you use a GPRS provider, you generally pay for the amount of data you download rather than time spent online.
CDMA2000 (also called 2.5g and 1xRTT) runs on the current CDMA network that drives most cellular services in the US, parts of Canada and Mexico. Verizon and Sprint already have most all cities online and the data transfer rates range from 50k to 70k."
Q: I'm getting "Error: Unknown Error", "Bad DNS Address", or "Error: Unable to open connection" on my BlackBerry 7520, what do I do? (this is a common problem - please read the following information carefully)
A: There can be a delay of 1-5 days from the time you order Nextel's BlackBerry Email and Web Plan, to the time when full data services work on the handheld. Further, many users have reported that the Shark Modem applications work for the first day or two after receiving their BlackBerry, and then stop working for a few days until the 1-5 day period has elapsed. Please wait and try again in a few days. You may need to perform a hard reset of your BlackBerry, which involves removing the battery from the handset for a minute.
NOTE: This error can occur even if your voice plan, BlackBerry email, and/or Nextel Online are already activated - they're completely separate from the data service your Shark Modem software requires.)
*** Use of the ESC button on the side of your handset (below the track wheel) while running a Shark Modem application also appears to trigger this condition, due to issues with the 7520 firmware. Currently, we recommend a hard reset of your BlackBerry, which involves removing the battery from the handset for a minute.
To avoid this problem from manifesting itself in the future, avoid all use of the ESC button on the side of the handset, particularly while loading Web or email content with the Shark Modem software. Pressing the trackwheel can access the Back and Stop commands.
Q: Why do I get an "IPPP" error with my Blackberry?
A: This message indicates that Shark Modem could not successfully connect to a Blackberry Enterprise Server (BES) with Mobile Data Service (MDS). The resolution depends on whether or not you intend to connect via BES.
If you intend to connect via BES: Connections using BES/MDS require BES v3.5 or later for Microsoft Exchange, or BES v2.2 or later for Lotus Domino. Mobile Data Service must be enabled on the BES. If your BES fulfills these requirements, the issue may be that you do not have an appropriate IPPP service book entry synchronized to your handheld. The current list of service book entries can be viewed within Options). You may need to consult your system administrator for help in synchronizing an appropriate service book entry and/or isolating the connection problem further.
Q: What online articles have Shark Modem been featured in?
A: Use Your Cellphone as a modem for your PC - PC World Magazine
How To: Use Blackberry as a modem for Laptop - BlackBerry Forums
The idiot’s guide to using a your Blackberry as a modem - BBGeeks
(People are using Shark Modem – Buy your copy TODAY > here)
Q: Do I need a Registration Code for the Shark Modem handheld device?
A: You don't need a registration code unless the application "prompts" you for one. Please send your BlackbBerry pin # for your device. (To find the BlackBerry pin number go to Options, Status, and Pin on your BlackBerry device)
P.S We obtain BlackBerry Pin #'s for the purpose of registering your BlackBerry device with our system. We do not use BB Pin #'s for any other purpose.
Still need more help?
Vist our BlackBerry Support Page and get your questions answered >> Click Here
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