Oakland - Statistical Process Control 5th Ed [Butterworth Heinemann 2003].pdf

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Statistical Process Control
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For Susan, Jane and Robert
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Statistical Process Control
Fifth Edition
John S. Oakland
PhD, CChem, MRSC, FIQA, FSS, MASQ, FInstD, MInstM, FRSA
Executive Chairman of Oakland Consulting plc
Professor of Business Excellence and Quality Management,
University of Leeds Business School
OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS
SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO
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Butterworth-Heinemann
An imprint of Elsevier Science
Linacre House, Jordan Hill, Oxford OX2 8DP
200 Wheeler Road, Burlington MA 01803
First published 1986
Reprinted 1986, 1987, 1989
Second edition 1990
Reprinted 1992, 1994, 1995
Third edition 1996
Fourth edition (paperback) 1999
Fifth edition 2003
© 1986, 1996, 1999, 2003 John S. Oakland. All rights reserved
© 1990 John S. Oakland and Roy R. Followell. All rights reserved
The right of John S. Oakland to be identified as the author of this work has been
asserted in accordance with the Copyright, Designs and Patents Act 1988.
No part of this publication may be reproduced in any material form (including
photocopying or storing in any medium by electronic means and whether
or not transiently or incidentally to some other use of this publication) without
the written permission of the copyright holder except in accordance with the
provisions of the Copyright, Designs and Patents Act 1988 or under the terms of
a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road,
London, England W1T 4LP. Applications for the copyright holder’s written
permission to reproduce any part of this publication should be addressed
to the publisher
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 5766 9
Composition by Genesis Typesetting Limited, Rochester, Kent
Printed and bound in Great Britain by MPG Books Limited, Bodmin, Cornwall
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Contents
Preface
xi
Part 1 Process Understanding
1 Quality, processes and control
3
Objectives
3
1.1 The basic concepts
3
1.2 Design, conformance and costs
8
1.3 TQM, processes and the SPC system
14
1.4 Some basic tools
17
Chapter highlights
18
References
20
Discussion questions
21
2 Understanding the process
23
Objectives
23
2.1 Improving customer satisfaction through
process management
23
2.2 Information about the process
26
2.3 Process mapping and flowcharting
29
2.4 Process analysis
35
2.5 Statistical process control and process understanding
37
Chapter highlights
40
References
41
Discussion questions
41
3 Process data collection and presentation
42
Objectives
42
3.1 The systematic approach
42
3.2 Data collection
44
3.3 Bar charts and histograms
46
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