Quick Troubleshooting Guide.pdf

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Compaq Deskpro Family of Personal Computers

Compaq Deskpro Workstations

Compaq Professional Workstations

Compaq Armada Notebooks

Compaq Prosignia Notebooks

Second Edition (July 2000)

Part Number 120205-002

Compaq Computer Corporation

Printer's Mark

C ONTENTS

chapter 1

General Service Information

Troubleshooting Procedures ....................................................................................................1-1

Tools Required - Desktop Computers and Workstations.........................................................1-1

Tools Required - Notebooks ....................................................................................................1-1

Protecting Yourself and the Computer.....................................................................................1-1

Clearing CMOS .......................................................................................................................1-2

Customer Responsibilities........................................................................................................1-2

POST Power-On Sequence ......................................................................................................1-3

Compaq Drive Protection System............................................................................................1-3

Accessing DPS Through Compaq Diagnostics for Windows ............................................1-4

Compaq Configuration Record Utility.....................................................................................1-4

chapter 2

Troubleshooting Flowcharts for Desktop Computers

1. Initial Troubleshooting.........................................................................................................2-2

2. No Power, Part 1 ..................................................................................................................2-3

3. No Power, Part 2 ..................................................................................................................2-4

4. No Power, Part 3 ..................................................................................................................2-5

5. No Video, Part 1 ..................................................................................................................2-6

6. No Video, Part 2 ..................................................................................................................2-7

7. No Video, Part 3 ..................................................................................................................2-8

8. Error Messages Part 1 ..........................................................................................................2-9

9. Error Messages, Part 2 .......................................................................................................2-10

10. Error Messages, Part 3 .....................................................................................................2-11

11. No O/S Loading ...............................................................................................................2-12

12. No O/S Loading from Hard Drive, Part 1 ........................................................................2-13

13. No O/S Loading from Hard Drive, Part 2 ........................................................................2-14

14. No O/S Loading from Hard Drive, Part 3 ........................................................................2-15

15. No O/S Loading from Diskette Drive ..............................................................................2-16

16. No O/S Loading from CD-ROM Drive ...........................................................................2-17

17. No O/S Loading from Network .......................................................................................2-18

18. Non-Functioning Device..................................................................................................2-19

chapter 3

Troubleshooting Flowcharts for Portable Computers

1. Initial Troubleshooting.........................................................................................................3-2

2. No Power, Part 1 ..................................................................................................................3-3

3. No Power, Part 2 ..................................................................................................................3-4

4. No Power, Part 3 ..................................................................................................................3-5

5. No Power, Part 4 ..................................................................................................................3-6

6. No Video, Part 1 ..................................................................................................................3-7

7. No Video, Part 2 ..................................................................................................................3-8

8. Non-Functioning Docking Station .......................................................................................3-9

9. No O/S Loading .................................................................................................................3-10

10. No O/S Loading from Hard Drive, Part 1 ........................................................................3-11

Quick Troubleshooting Guide

iii

11. No O/S Loading from Hard Drive, Part 2 ........................................................................3-12

12. No O/S Loading from Hard Drive, Part 3 ........................................................................3-13

13. No O/S Loading from Diskette Drive ..............................................................................3-14

14. No O/S Loading from CD-ROM or DVD-ROM Drive ...................................................3-15

15. No Audio, Part 1 ..............................................................................................................3-16

16. No Audio, Part 2 ..............................................................................................................3-17

17. Non-Functioning Device..................................................................................................3-18

18. Non-Functioning Pointing Device or Keyboard ..............................................................3-19

19. No Network or Modem Connection.................................................................................3-20

appendix A

Further Troubleshooting ................................................................................................................... A-1

appendix B

POST Error Messages - Numbered ................................................................................................. B-1

appendix C

Post Error Messages - Not Numbered ............................................................................................ C-1

iv Quick Troubleshooting Guide

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