DOC-00099109 [Marvel] CRCCPL Marvel Capture program A01.pdf

DOC-00099109

HTC Corporation

Technical Service Advisory

Released Date:

2011/5/20

Revision:

A01

Model:

Marvel

Ref:

DOC-00099023

Title:

[CRCCPL] Marvel Capture Program

Revision Detail:

Category:

Field Capture

Related Team:

WW ASP

Effective Date:

2011/5/20

Title :

[CRCCPL] Marvel Capture Program

Please treat the capture program with highest priority and ensure the defective devices are collected

and sent back to HTC for analysis to improve the quality of the product and customer satisfaction.

Capture pro gram shipping table:

Model

Name

Unit

Volume

Delivery Date from

HTC

P/N No.

ASP

Tracking No.

99HMM038-01

CRCCPL

DHL#4097707342

28/04/2011

MARVEL

99HMM053-01

CRCCPL

DHL#1197534122

12/05/2011

MARVEL

99HMM054-01

CRCCPL

DHL#1197534122

12/05/2011

MARVEL

99HMM055-01

CRCCPL

DHL#1197534122

12/05/2011

MARVEL

Action:

Please confirm the arrival date and quantity of the capture units to your HTC contact engineer, the quantity must match

with the unit volume in the table above.

The capture program shall start once the first defective repair unit is received. Do not repair the defective devices

during capture stage and do not capture the units before mass production, or sample unit (H/W rev should be A01).

No disassembly, No repair activity, No hardware RESET and No software upgraded are allowed. The technicians are

ONLY allowed to verify the unit failure symptoms. The pre-test must be done under OS mode, do not use diagnostic

program to pre-test for capture devices.

Please notify HTC at the earliest stage and provide failure symptoms for each unit captured.

Please ensure every captured defective unit is attached with original failure symptom and verified failure symptom tag

before sending back to HTC.

It is not allowed to capture NFF (No failure found) units, the unit failure symptoms should be obvious and easily

reproduced.

Please do not send Customer Abuse unit to HTC. Just informed HTC the finding and repair action to repair report. If

there is possibility of design concern, please highlight to HTC for decision making and further actions.

For power related problems such as Cannot charge, No power, Cannot boot, Sync issue, please send back including

its accessories such as battery, AC adaptor, USB Cable…

Please update HTC the status by mail daily or every other day.

10. Do not capture more than 5 defective devices with same failure symptoms from a capture program.

HTC confidential

SA-UC006-0916

5/24/2011 4:53:57 PM

11. Software issue such as system hang under OS, abnormal execution and special failure symptoms should provide the

reproduce procedure with detailed steps.

12. The capture period starts from the first week when the ASP starts to repair the unit based on the repair record. The

capture program will last for 3 months since then. After the capture program is ended, ASP is required to send the rest

of the capture units back to HTC.

13. Please specify and record below capture information for RD further analysis.



The failure symptoms and details.



The occurring frequency of failure symptoms.



The symptom whether occurs after running a specific program (built-in application).



How long does it take for the failure symptom to occur after boot up?

Implementation:

The capture program should start as soon as the first defective device has arrived to the repair site, the captured devices

should be sent back to HTC as soon as possible.

Product Owner:

Jade Huang

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 #8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin Tan

Approved By:

Jeff Chou

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

SA-UC006-0916

5/24/2011 4:53:57 PM

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