################################################################################ Ubisoft Entertainment Trials Evolution Gold Edition README.TXT 1.00 ################################################################################ Table of Contents ################################################################################ 1. Installation Instructions 1.1. System Requirements 1.2. Language Selection 2. Known Issues 2.1. Installing Graphics and Motherboard Drivers 2.2. Installing Sound Drivers 2.3. Installing DirectX 2.4. Bugs and Comments 3. Important Web Sites, Contact Information and Technical Support 3.1. Technical Support 3.2. Important Websites ################################################################################ 1. Installation Instructions ################################################################################ 1.1. System Requirements Minimum Configuration: Supported OS : Windows Vista SP2 /Windows 7 SP1 /Windows 8 Processor: Intel Core®2 Duo E6700 @ 2.6 GHz or AMD Athlon64 X2 6000+ @ 3.0Ghz RAM: 2 GB Windows Vista® SP2 /Windows 7® SP1 Video Card: 512 MB DirectX 10.0 compliant card with Shader Model 4.0 or higher (nVidia GeForce 8800GT or AMD Radeon HD 3870) DirectX: 10 or newer (libraries included on disc) DVD-ROM: DVD-ROM dual-layer drive Hard Drive Space: 3.5 GB Peripherals Supported: Keyboard, mouse, optional controller (Xbox 360 Controller for Windows recommended) * This product does not support Windows 98/ME/2000/NT/XP * You must have Windows Vista SP2 and have installed this patch (KB971512). x86: http://www.microsoft.com/en-us/download/details.aspx?id=3274 x64: http://www.microsoft.com/en-us/download/details.aspx?id=4390 Supported Video Cards at Time of Release: AMD Radeon HD 3000/4000/5000/6000 desktop series nVidia GeForce 8/9/GT200/GT400/GT500 desktop series Laptop versions of these cards may work but are NOT supported. These chipsets are the only ones that will run this game. For the most up-to-date minimum requirement listings, please visit the FAQ for this game on our support website at http://support.ubi.com. -------------------------------------------------------------------------------- 1.2. Language Selection The language selected at the start of the installation is the language that will be used in-game. To change the language, uninstall and reinstall the game. ################################################################################ 2. Installing Graphics and Motherboard Drivers If you experience any graphical problems, please install the latest video and motherboard drivers available for your Graphics Card. Links to the most popular Graphics Card and motherboard manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.1. Installing Sound Drivers If you experience any sound problems, please install the latest sound drivers available for your sound card. Links to the most popular sound card manufacturers are available at the bottom of this document. -------------------------------------------------------------------------------- 2.2. Installing DirectX Trials Evolution Gold Edition requires DirectX runtime DLLs from August 2009 or later to run properly. To get the latest version of DirectX, please visit: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8109 DirectX is also provided on the install disc in the folder Support\DirectX. If you receive an error message about missing DLL files, reinstall DirectX from the install disc to correct the problem. You may experience low performance issues with the DirectX June 2010 Redistributable. If the beta version was previously installed, the file d3d9d.dll is a debug version, which will run slower than the retail version. If this is the case, install DX June 2010 from this address: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d -------------------------------------------------------------------------------- 2.3. Known Issues * It is _not_ advisable to install the game into the Windows folder (usually C:\Windows), a subfolder of the Windows folder, nor the root of the system drive (usually C:\). * It is recommended to close all other running programs before installing the game, to reduce the risk of software conflicts. * Mobile Solutions laptops are not yet fully supported and should be considered supported as is with the limitations that they impose. * If you experience graphical corruption, make sure your graphics driver's control panel is _not_ configured to override application settings. * Full vibration support is only available if using the Xbox 360 controller. ################################################################################ 3. Important Web Sites, Contact Information and Technical Support ################################################################################ -------------------------------------------------------------------------------- 3.1. Technical Support Before contacting Ubisoft Technical Support Department, please read through this manual and the README file (on the game CD). You will also want to ensure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Finally, browse through our FAQ or search our support database at http://support.ubi.com. Here you will find the most recently updated information since the game release. Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling: -Complete product title (including version number) -Exact error message reported (if applicable) and a brief description of the problem you're encountering -Processor speed and manufacturer -Amount of RAM -Operating system -Graphics Card that you are using and amount of RAM it has -Make and speed of your CD-ROM or DVD-ROM drive -Type of sound card you are using Support Over the Internet This is the best way to find answers to common issues seen with our games. Our Frequently Asked Questions list is available 24 / 7 and contains the most up-to-date Technical Support information available, including patches for all of our games. We update the Support pages on a daily basis, so please check here first for solutions to your problems: http://support.ubi.com. Contact Us by Webmail We no longer offer support via standard email, but we do provide support through webmail. By taking your questions directly through our website, we are able to respond to your questions much more quickly than we could through standard email. To send us a webmail simply log into our site at http://support.ubi.com. From this site, you will be able to enter the Ubisoft Solution Center, where you can browse through our Frequently Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for personal assistance from a Technical Support representative by using the Ask a Question feature. Most webmail contacts are responded to within two business days. Contact Us by Phone (for en-US and en-CA) Contact Us by Phone: You can also contact us by phone by calling (919) 460-9778. (for en-UK) Contact Us by Phone: You can also contact us by phone by calling 0871 664 1000 11am – 8pm Mon-Fri 12pm - 4pm Sat-Sun. Please note that this number is for technical assistance only. When calling our Technical Support line, please make sure you are in front of your computer. While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or to contact a support representative directly after these hours, please feel free to browse our Frequently Asked Questions or send us a webmail. Pour du service en francais, veuillez contacter: (866) 824 6515. Para la ayuda en español llame: (866) 824-6515. Contact Us by Standard Mail If all else fails you can write to us at: (for en-CA) 5505 Boulevard Saint Laurent Suite 5000 Montreal, Quebec Canada H2T 1S6 (for en-US) Ubisoft Support 4000 Aerial Center Pkwy Suite 102 Morrisville, NC 27560 USA (for en-UK) UBISOFT 1st Floor Chertsey Gate East London Street Chertsey Surrey KT16 8AP Return Policy Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched game disk, please visit the FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a support representative. -------------------------------------------------------------------------------- 3.2. Important Websites Trials Evolution Gold Edition official Web site: http://www.redlynx.com/games/trials-evolution-gold-edition DirectX End-User Redistributable June 2010: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8109 Latest AMD Video Drivers: http://support.amd.com/us/gpudownload/Pages/index.aspx Latest AMD Processor Drivers: http://support.amd.com/us/Pages/AMDSupportHub.aspx Latest nVidia Drivers: http://www.nvidia.com/Download/index.aspx Latest Creative Labs Drivers: http://us.creative.com/support/downloads/ Latest Intel Drivers: ht...
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