knowledge managment.pdf

THE MANAGER’S POCKET GUIDE TO

Knowledge Management

by Kathleen Foley Curley

and

Barbara Kivowitz

HRD PRESS

Amherst, Massachusetts

reproduced or transmitted in any form or by any means,

electronic or mechanical, including photocopy, recording,

or use in an information storage or retrieval system, without

prior written permission from the author.

Published by:

HRD Press

22 Amherst Road

1-800-822-2801

(U.S. and Canada)

1-413-253-3488

1-413-253-3490 (Fax)

www.hrdpress.com

ISBN 0-87425-641-0

Cover design by Eileen Klockars

Production services by Anctil Virtual Office

Editorial services by Sally M. Farnham

Acknowledgements

We would like to thank our colleagues at Lotus Institute and at

Lotus. The pioneering research we did together on the many

aspects of knowledge management and organizational learning

greatly informed our thinking.

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