Encyclopedia of Knowledge Management.pdf

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any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.

Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or

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Library of Congress Cataloging-in-Publication Data

Encyclopedia of knowledge management / David Schwartz, Editor.

p. cm.

Summary: "This encyclopedia is a research reference work documenting the past, present, and possible future directions of

knowledge management"--Provided by publisher.

Includes bibliographical references and index.

ISBN 1-59140-573-4 (hc) -- ISBN 1-59140-574-2 (ebook)

1. Knowledge management. 2. Information resources management. 3. Information networks--Management. 4. Organizational

learning. I. Schwartz, David G.

HD30.2.E53 2006

658.4'038--dc22

2005013818

British Cataloguing in Publication Data

A Cataloguing in Publication record for this book is available from the British Library.

All work contributed to this encyclopedia is new, previously-unpublished material. Each article is assigned to at least 2-3 expert

reviewers and is subject to a blind, peer review by these reviewers. The views expressed in this encyclopedia are those of the authors,

but not necessarily of the publisher.

Mark Ackerman, University of Michigan, USA

Monica Divitini, Norwegian Institute of Science and Technology, Norway

Robert Galliers, Bentley College, USA and London School of Economics, UK

Dan Holtshouse, Xerox Corporation, USA

Murray Jennex, San Diego State University, USA

William R. King, University of Pittsburgh, USA

Dorothy Leidner, Baylor University, USA

Pat Molholt, Columbia University, USA

Sue Newell, University of London Royal Holloway, UK and Bentley College, USA

Laurence Prusak, Babson College, USA

Dave Snowden, The Cynefin Centre, UK

Leon Sterling, University of Melbourne, Australia

Dov Te’eni, Tel-Aviv University, Israel

Fons Wijnhoven, University of Twente, The Netherlands

Aarons, Jeremy / Monash University, Australia ...................................................................................................... 166

Al-Ahmadi, Mohammad Saad / Oklahoma State University, USA ..................................................................... 523, 787

Ali, Irena / Department of Defence, Australia ........................................................................................................... 561

Amjad, Urooj / London School of Economics and Political Science, UK ......................................................... 403, 855

Andreu, Rafael / IESE Business School, University of Nevarra, Spain .................................................................... 173

Angehrn, Albert / Centre for Advanced Learning Technologies (CALT), INSEAD, France .................................... 58

Ariely, Gil / University of Westminster, UK and Interdisciplinary Center Herzliya, Israel ............................. 281, 713

Atkinson, Barry E. / Monash University, Australia ................................................................................................... 17

Badia, Antonio / University of Louisville, USA ......................................................................................................... 289

Barnard, Yvonne / EURISCO International, France ................................................................................................ 389

Baroni de Carvalho, Rodrigo / FUMEC University, Brazil ....................................................................................... 410

Becerra-Fernandez, Irma / Florida International University, USA ......................................................................... 230

Berends, Hans / Eindhoven University of Technology, The Netherlands ................................................................ 352

Berztiss, Alfs T. / University of Pittsburgh, USA ................................................................................................ 24, 892

Boersma, Kees / Vrije Universiteit Amsterdam, The Netherlands ............................................................................ 305

Bolisani, Ettore / University of Padova, Italy ........................................................................................................... 360

Bonifacio, Matteo / University of Trento, Italy .......................................................................................................... 122

Bouquet, Paolo / University of Trento, Italy .............................................................................................................. 122

Boy, Guy / EURISCO International, France ............................................................................................................. 389

Buchholz, William / Bentley College, USA .............................................................................................................. 694

Burkhard, Remo A. / University of St. Gallen, Switzerland ..................................................................................... 551

Burstein, Frada / Monash University, Australia ................................................................................................. 17, 840

Butler, Tom / University College Cork, Ireland ................................................................................................... 1, 884

Cepeda-Carrión, Gabriel / University of Seville, Spain .............................................................................................. 34

Clarke, Steve / The University of Hull, UK ................................................................................................................. 30

Coakes, Elayne / University of Westminster, UK ......................................................................................................... 30

Colucci, Simona / Politecnico di Bari, Italy ............................................................................................................. 105

Connell, N.A.D. / University of Southampton, UK ............................................................................................. 721, 870

Corral, Karen L. / Arizona State University, USA .................................................................................................... 130

Cristani, Matteo / University of Verona, Italy ........................................................................................................... 137

Croasdell, David / University of Nevada, Reno, USA ........................................................................................ 244, 876

Cuel, Roberta / University of Verona, Italy ........................................................................................................ 122, 137

Davenport, Daniel L. / University of Kentucky Chandler Medical Center, USA .............................................. 451, 809

Dekker, David J. / Radboud University Nijmegen, The Netherlands ....................................................................... 818

Derballa, Volker / University of Augsburg, Germany ........................................................................................ 645, 651

Di Biagi, Matteo / University of Padova, Italy .......................................................................................................... 360

Di Noia, Tommaso / Politecnico di Bari, Italy .......................................................................................................... 105

Di Sciascio, Eugenio / Politecnico di Bari, Italy ...................................................................................................... 105

Dieng-Kuntz, Rose / INRIA, ACACIA Project, France ................................................................................................ 67

Dingsøyr, Torgeir / SINTEF Information and Communication Technology, Norway ............................................ 757

Disterer, Georg / Hannover University of Applied Sciences and Arts, Germany .................................................... 381

Donini, Francesco M. / Universit á della Tuscia, Italy .............................................................................................. 105

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