The Executive Guide to E-mail Correspondence.pdf

T HE

Executive

G UIDE TO

E-MAIL

Correspondence

I NCLUDING

M ODEL L ETTERS

FOR E VERY

S ITUATION

Dawn-Michelle Baude, Ph.D.

Franklin Lakes, NJ

Conventions. This book may not be reproduced, in whole or in part, in any

form or by any means electronic or mechanical, including photocopying,

recording, or by any information storage and retrieval system now known or

hereafter invented, without written permission from the publisher, The Career

Press.

The e-mail documents in this book are based on actual e-mail the author has

read and collected. Identifying details have been altered prior to publication.

Any resemblence to actual businesses and employees is purely coincidental.

T HE E XECUTIVE G UIDE TO E- MAIL C ORRESPONDENCE

E DITED AND T YPESET BY A STRID DE R IDDER

Cover design by Howard Grossman/12E Design

Printed in the U.S.A. by Book-mart Press

To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada:

201-848-0310) to order using VISA or MasterCard, or for further information

on books from Career Press.

The Career Press, Inc., 3 Tice Road, PO Box 687,

Franklin Lakes, NJ 07417

www.careerpress.com

Library of Congress Cataloging-in-Publication Data

Baude, Dawn Michelle, 1959-

The Executive guide to e-mail correspondence : including model letters

for every situation / by Dawn-Michelle Baude.

p. cm.

Includes bibliographical references and index.

ISBN-13: 978-1-56414-910-7

ISBN-10: 1-56414-910-2

1. Electronic mail messages. 2. Letter writing. I. Title.

HE7551.B38 2006

651.7 ’ 9--dc22

2006023656

Dedication and Acknowledgments

Over the years, I’ve had the opportunity to coach writers whose e-mail

documents were a career liability. Their e-mails were either heavily revised

before being sent through the chain of command, or they were bounced

back for more and more rewriting. These poor writers were extremely

intelligent, highly motivated people who excelled in other aspects of their

jobs. Only their writing held them back.

After learning a few e-mail writing techniques and how to apply them,

these writers went on to succeed and, in some cases, receive company-

wide commendation for their written documents. In other words, workers

singled out for poor communication skills became writers praised for the

high quality of their e-mail.

I dedicate this book to them.

I owe my gratitude to colleagues, friends, and students who have

contributed their advice and insight to this project. Special recognition

is extended to the IBM EMEA Legal Team, including Carl Belding,

Dan Schenck, Fabio Moretti, Eva Salzmann, and Paloma Valor, for

introducing me to the issues that this book addresses.

I would also like to thank the INSEAD and Harvard Alumni Groups,

Michael Herlihy at International Chemical Corporation, and Victor

Sonsino at the European Counsels Group, for providing ideas and

perspective.

My appreciation goes to Dr. George Lakoff, Kathleen Frumkin, and Dr.

Kyoko Inoue, for encouraging me to rethink English grammar for myself.

I also want to thank Tanis Kmetyk, who is an ongoing source of editing

insight and advice.

And finally, I extend my gratitude to Gina Panettieri at Talcott & Notch

Literary Agency, and the top-flight crew at Career Press, for their cheerful

suggestions, encouragement, and feedback.

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