OBXE4100-XE4500_sm.pdf

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This document provides reference information for the HP OmniBook 6000. It is intended to be used by HP-qualified service personnel to help with the installation, serrvicing, and repair of these HP OmniBook PCs.
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HP Omnibook XE4100
HP Omnibook XE4500
Technology Codes KB, KC
Service Manual
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Notice
In a continuing effort to improve the quality of our products, technical and environmental information
in this document is subject to change without notice.
This manual and any examples contained herein are provided “as is” and are subject to change without
notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual,
including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential
damages in connection with the furnishing, performance, or use of this manual or the examples herein.
Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations
shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the
statutory rights of Consumers.
© Copyright Hewlett-Packard Company 1998–2002. All rights reserved. Reproduction, adaptation, or
translation of this manual is prohibited without prior written permission of Hewlett-Packard Company,
except as allowed under the copyright laws.
The programs that control this product are copyrighted and all rights are reserved. Reproduction,
adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co.
is also prohibited.
Portions of the programs that control this product may also be copyrighted by Microsoft Corporation,
SystemSoft Corp., Phoenix Technologies, Ltd., ATI Technologies Inc., and Adobe Systems
Incorporated. See the individual programs for additional copyright notices.
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation.
Pentium® and the Intel Inside logo are U.S. registered trademarks and Celeron™ and SpeedStep™
are U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems
Incorporated.
All certifications may not be completed at product introduction. Check with your HP reseller for
certification status.
This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final
delivery to the buyer.
Hewlett-Packard Company
Mobile Computing Division
19310 Pruneridge Ave.
Cupertino, CA 95014, U.S.A.
Edition History
Edition 1 (KB, KC) .......................... May 2002
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HP Omnibook XE4100/XE4500
Contents
1. Product Information .................................................................................................. 1-1
Features .........................................................................................................................................1-3
Operation.......................................................................................................................................1-6
Turning the Notebook On and Off .........................................................................................1-6
Checking the Status of the Notebook .....................................................................................1-7
Using Fn Hot Keys .................................................................................................................1-8
Resetting the Notebook ..........................................................................................................1-9
Specifications ..............................................................................................................................1-10
Internal Design ............................................................................................................................1-14
2. Removal and Replacement ........................................................................................ 2-1
Disassembly Flowchart..................................................................................................................2-3
Removing the Battery (User-Replaceable)....................................................................................2-4
Removing a SDRAM Module (User-Replaceable).......................................................................2-5
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ...............................................2-6
Removing the Hard Disk Drive (User-Replaceable).....................................................................2-7
Replacing Small Parts (User-Replaceable) ...................................................................................2-9
Removing the Keyboard Cover (User-Replaceable) ...................................................................2-10
Removing the Speaker Assembly (User-Replaceable)................................................................2-12
Removing the Keyboard (User-Replaceable)..............................................................................2-13
Removing the Switchboard PCA (User-Replaceable) ................................................................2-15
Removing the CD/DVD Drive (User-Replaceable) ....................................................................2-16
Removing the Display Assembly (HP Authorized Service Providers Only) ..............................2-17
Removing the Top Case (HP Authorized Service Providers Only) ............................................2-20
Removing the Floppy Drive (HP Authorized Service Providers Only) ......................................2-22
Removing the Infrared (I/R) PCA (HP Authorized Service Providers Only) .............................2-25
Removing the Heatsink (with Fan) (HP Authorized Service Providers Only)............................2-27
Removing the CPU Module (HP Authorized Service Providers Only) ......................................2-29
Removing the Motherboard (HP Authorized Service Providers Only).......................................2-31
Replacing Components on a Bottom Case ..................................................................................2-35
Repairing the BIOS IC (HP Authorized Service Providers Only) ..............................................2-37
Removing Other Components (HP Authorized Service Providers Only) ...................................2-39
3. Troubleshooting and Diagnostics ............................................................................. 3-1
Support by Authorized Service Providers .....................................................................................3-1
Troubleshooting ............................................................................................................................3-2
Checking for Customer Abuse ...............................................................................................3-3
Troubleshooting the Problem .................................................................................................3-3
Verifying the Repair ...............................................................................................................3-4
Suggestions for Troubleshooting............................................................................................3-5
Diagnostic Tools .........................................................................................................................3-17
e-Diagtools Diagnostic Program ..........................................................................................3-17
Power-On Self-Test ..............................................................................................................3-20
Sycard PCCtest 450/460 PC Card (Optional) ......................................................................3-25
Windows Management Instrumentation (WMI)...................................................................3-26
BIOS Setup Utility................................................................................................................3-27
HP Omnibook XE4100/XE4500
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4. Replaceable Parts....................................................................................................... 4-1
5. Reference Information............................................................................................... 5-1
Password Removal Policy............................................................................................................. 5-1
Hewlett-Packard Display Quality Statement................................................................................. 5-2
Service Notes and Obsolete Parts ................................................................................................. 5-4
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HP Omnibook XE4100/XE4500
Figures
Figure 1-1. Omnibook XE4100/XE4500— Front View ......................................................................1-3
Figure 1-2. Omnibook XE4100/XE4500— Back View ......................................................................1-4
Figure 1-3. Omnibook XE4100/XE4500— Bottom View...................................................................1-5
Figure 1-4. Resetting the Notebook .....................................................................................................1-9
Figure 1-5. Replaceable Module Diagram .........................................................................................1-14
Figure 2-1. Disassembly Flow..............................................................................................................2-3
Figure 2-2. Removing the Battery ........................................................................................................2-4
Figure 2-3. Removing an SDRAM Module .........................................................................................2-5
Figure 2-4. Removing the Mini-PCI Card............................................................................................2-6
Figure 2-5. Removing the Hard Disk Drive .........................................................................................2-7
Figure 2-6. Removing the Hard Disk Drive Tray.................................................................................2-8
Figure 2-7. Removing the Keyboard Cover .......................................................................................2-11
Figure 2-8. Removing the Speaker Assembly....................................................................................2-12
Figure 2-9. Removing the Keyboard ..................................................................................................2-14
Figure 2-10. Removing the Switchboard PCA...................................................................................2-15
Figure 2-11. Removing the CD/DVD Drive ......................................................................................2-16
Figure 2-12. Removing the Display Assembly ..................................................................................2-18
Figure 2-13. Removing the Top Case ................................................................................................2-21
Figure 2-14. Removing the Floppy Drive ..........................................................................................2-23
Figure 2-15. Removing the I/R PCA..................................................................................................2-26
Figure 2-16. Removing the Heatsink (with Fan)................................................................................2-27
Figure 2-17. Removing the CPU Module ..........................................................................................2-29
Figure 2-18. Removing the Motherboard...........................................................................................2-32
Figure 2-19. Example of Serial Number Label ..................................................................................2-35
Figure 2-20. Replacing the Antennas .................................................................................................2-36
Figure 2-21. Removing a PCMCIA Door ..........................................................................................2-36
Figure 2-22. Boot-Block Jumper........................................................................................................2-38
Figure 3-1. Basic Troubleshooting Steps .............................................................................................3-2
Figure 4-1. Exploded View ..................................................................................................................4-2
HP Omnibook XE4100/XE4500
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