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CONCORD TECHNOLOGIES, INC.
n
Fax Broadcast
2
CONCORD TECHNOLOGIES, INC.
Fax Broadcast
User’s Guide
Third Edition
July, 1998
Supports
WinFax PRO 9.0 and
TalkWorks PRO 2.0
CONCORD TECHNOLOGIES, INC.
2025 First Ave., Suite 800
Seattle, WA 98121
©
1998 Concord Technologies, Inc. All rights reserved.
CONCORD TECHNOLOGIES, INC.
n
Fax Broadcast
Service Agreement Terms and Conditions
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Concord Fax Broadcast
SM
User’s Guide
The use of Concord Fax Broadcast
SM
is subject to the Service Agreement below. Any other use is prohibited. No part of this
publication may be reproduced, transmitted, transcribed, stored into a retrieval system or translated into any language in any
form by any means without the prior written consent of Concord Technologies, Inc. (“Concord”). Information in this manual is
subject to change without notice and does not represent a commitment on the part of Concord.
Use of this service is subject to certain restrictions under the laws, rules, and regulations of certain jurisdictions. If you desire
further information as to these instructions, please contact the relevant authority. For example it is unlawful in the United
States and Canada, for any person to use a computer or any other electronic device to send any message via a facsimile
machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page
of the transmission, the date and time it is sent, an identification of the business, or other entity, or individual.
Trademarks—Concord Fax Broadcast
SM
is a service mark of Concord Technologies, Inc. WinFax PRO is a trademark of
Symantec Corporation. All other product names in this publication are trademarks, service marks or trade names of their
respective owners.
Service Agreement Terms and Conditions
1. Concord warrants that its services conform with the specifications as set forth in the Concord Fax Broadcast
SM
User’s Guide.
Concord’s sole liability and that of its service providers, in contract, tort or otherwise, for any defect, interruption or error in
the service is limited to the amount of any charges for the defective, interrupted or erroneous service or five hundred dollars
($500), whichever is less. Concord and its service providers will not be liable for incidental, special or consequential damages
of any kind, including without limitation, loss of profits or cost of replacement services. Service is offered subject to availability.
Interstate, inter-provincial and international service may be subject to tariffs on file with government regulatory authorities. If
you desire more information as to these tariffs, please contact the relevant authority.
2. This agreement binds the person or entity (“Customer”) that applies to register for these services. Customer will be
responsible for payment of all charges, including taxes and surcharges for use of Concord’s services. Customer will be
responsible for any charges imposed by any local exchange carrier. Customer will be billed at the standard published rates for
use of services unless detailed otherwise in section 12.
3. Fax Broadcast customers are responsible for paying for all services used through their User ID number, regardless of who
generates them. For non credit card accounts, payment is due within 15 days from date of statement. Amounts not paid
within 15 days of the date of statement will be considered past due.
4. Concord may revise the rates, specifications and features of the service without notice. Concord may discontinue service in
accordance with law.
5. Customer will pay the standard Fax Broadcast setup fee, which is currently US $25.00 as of January 1, 1997.
6. This agreement will commence on the date the Fax Broadcast service is activated and will continue on a usage basis until
either party terminates this agreement.
7. Concord may suspend or terminate service if Customer does not comply with the obligations under this subscription
agreement. Without limitation, Concord may suspend or terminate service if:
(i) Customer’s service charges are greater than Customer’s monthly credit limit.
(ii) Customer fails to pay an account of Customer’s which is past due; or
(iii) Customer’s account is a credit card account, and the credit card number provided by the Customer is declined.
8. Suspension or termination of services for any reason does not affect the Customer’s obligation to pay any amounts owed to
Concord, and Customer shall pay all charges for service, which has been furnished.
9. In the event that a Customer’s account is suspended or terminated, any pending or active broadcast events within the
suspended or terminated account shall be canceled, and Customer prevented from accessing Concord Fax Broadcast
SM
Service.
10. Customer will be responsible for the content of any transmission over the service and the connection of any equipment to
the service. Customer is prohibited from using the service or permitting it to be used in a manner that is contrary to the law,
rules, or regulations of any relevant jurisdiction or regulatory authority. If any claims are made against Concord arising out of
any transmission over the service or the connection of any equipment to the service (for example, patent infringement claims
arising out of such interconnection), Customer will indemnify Concord and hold it harmless from and against any damages
and expenses (including Concord attorney’s fees incurred in defending any such claim).
11. Customers’ recipient lists and documents are held in the strictest of confidence and not released to any outside parties or
used by Concord in any way.
12. Customer agrees and understands that any or all aspects of this agreement will be governed by the laws of Washington
State and the venue shall be in King County, Washington.
CONCORD TECHNOLOGIES, INC.
n
Fax Broadcast
Table of Contents
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Table of Contents
Service Agreement Terms and Conditions .................................................. 3
Table of Contents .......................................................................................... 4
Introduction .................................................................................................. 5
Signing Up for Fax Broadcast ...................................................................... 5
Setting Up Fax Broadcast ............................................................................. 6
Access ...................................................................................................... 6
User ID .............................................................................................. 6
Connecting by ................................................................................... 6
Time Zone ......................................................................................... 7
Notification ............................................................................................ 7
Deliver via fax transmission ................................................................ 7
Deliver via Internet E-mail .................................................................. 7
User ......................................................................................................... 7
CSID .................................................................................................. 8
Address ................................................................................................... 8
Cover Page .............................................................................................. 8
Update Cover Page list from Server .................................................... 8
Quick Cover Page Template ................................................................ 8
Standard Cover Page Template ........................................................... 8
Broadcasting Faxes ....................................................................................... 8
Create Fax Pages to Send ...................................................................... 9
Printing from an Application .............................................................. 9
Adding Attachments .......................................................................... 9
Select Your Fax Broadcast Recipients .................................................... 9
Choose Broadcast Send and Preview Options .................................... 10
Select a Cover Page .............................................................................. 11
Quick Cover Page: ....................................................................... 11
Standard Broadcast Cover Page: .................................................. 11
Schedule the Delivery of the Fax Broadcast ....................................... 12
Delivering your fax broadcast ........................................................... 13
What happens after you send your fax broadcast ............................. 13
Resubmitting a Fax Broadcast ................................................................... 14
Canceling a Fax Broadcast ......................................................................... 14
Fax Broadcast Activity Reports .................................................................. 15
Requesting a Report ............................................................................ 15
Host Lists ..................................................................................................... 15
Managing Host Lists ................................................................................... 16
Adding or Replacing a Host List .......................................................... 16
Deleting or Downloading a List From the Host ................................. 18
Updating a List from the Host ............................................................. 18
Getting Help ................................................................................................ 19
Contacting Concord Technologies Customer Service ......................... 19
Appendix .....................................................................................................
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CONCORD TECHNOLOGIES, INC.
n
Fax Broadcast
Introduction
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Introduction
This user’s guide explains how to install and use the features of Fax Broadcast.
• Signing up for Fax Broadcast
• Setting up Fax Broadcast
• Creating a Fax Broadcast document
• Broadcasting a fax
• Resubmitting a fax broadcast
• Canceling a fax broadcast
• Getting broadcast activity reports
• Using host lists
• Getting help
Signing Up for Fax Broadcast
Before you can begin to use the Fax Broadcast service, you need to contact Concord
and sign up for an account. There are several easy ways that this can be done. They
include:
• Calling 1-800-670-8777 or 1-206-256-7505 and speaking to a customer
service representative.
• Using the signup wizard built into WinFax and TalkWorks PRO. From the
main menu, select
Tools, Setup, Program Setup, Concord Services,
Propeerties and Fax Broadcast
. A customer service representative will call
you back to provide you with your account details.
• Use your web browser to go to
www.concordfax.com
. From the main page,
select the
Services
section and fill out the application. A customer service
representative will call you back to provide you with your account details.
Note:
If you already are a Fax Broadcast customer but have an account
number that does not begin with “C”, then you need to call customer
service and obtain a new account. Improvements have been made to the
service that require a new account number. WinFax 9.0 was designed to
work with the new service features.
CONCORD TECHNOLOGIES, INC.
n
Fax Broadcast
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