Business Performance Measurement.pdf

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Business performance measurement

The ﬁ eld of performance measurement has evolved rapidly in the last few years with the devel-

opment of new measurement frameworks and methodologies, such as the balanced scorecard,

the performance prism, economic value added, economic pro ﬁ t, activity-based costing, and

self-assessment techniques.

This multi-disciplinary, international book draws together the key themes to provide an up-

to-datesummaryof theleadingideasinbusinessperformancemeasurement,theory,andprac-

tice. It includes viewpoints from a range of ﬁ elds including accounting, operations

management, marketing, strategy, and organizational behavior.

The book will appeal to graduate students, managers, and researchers interested in perfor-

mance measurement, whatever their discipline.

Andy Neely is Director of the Centre for Business Performance at Cran ﬁ eld School of

Management and Professor of Operations Strategy and Performance and has been researching

and teaching in the ﬁ eld of business performance measurement since the late 1980s. He was

chairoftheinternationalacademicconferenceonperformancemeasurementin1998,2000and

2002andhasauthoredover100booksandarticlesonthesubject,including MeasuringBusiness

Performance , The Economist Books, 1998. He has consulted to and worked with numerous

organizations including 3M, Accenture, British Airways, DHL, KPMG and Rolls Royce

Aerospace.

Business performance

measurement

Theory and practice

Edited by

Andy Neely

Cranﬁeld School of Management, UK